Matthew Bowers
Newman,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Area Manager
MasTec
Livermore, CA
10.2015 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Operations Manager
OC Communications
Oakland, CA
01.2015 - 10.2016
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
High School Diploma -
Chabot College
Hayward, CASkills
- Operations Management
- Staff Training and Development
- Data-driven decision-making
- Revenue Forecasting
- Project Planning
- Human Resources Management
- Process Improvement
- Budget Management
- Emergency Response
- Employee Development
- Staff Management
- Cost Control
- Reliability
- Adaptability and Flexibility
- Written Communication
- Training and Development
- Effective Communication
- Time Management
- Computer Skills
- Active Listening
Accomplishments
- Moved up from Construction Supervisor, Construction Manager, Area Manager, and currently Senior Area Manager. Worked efficiently with staff to enhace departments as I moved into each new role and am confident I can achieve the same success in the General Manager role.
Timeline
Senior Area Manager
MasTec
10.2015 - Current
Operations Manager
OC Communications
01.2015 - 10.2016
High School Diploma -
Chabot College