Matthew Bowling
Louisville,KY
Summary
Detail-oriented and customer-focused professional with four years of experience as a Service Writer, skilled in coordinating complex service operations, managing cross-functional teams, and delivering high-quality results under tight deadlines. Proven ability to prioritize tasks, communicate effectively with stakeholders, and resolve issues swiftly—core competencies directly aligned with project management. Adept at scheduling, resource planning, and process improvement, with a strong foundation in managing multiple projects simultaneously in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Honda Service Advisor
Honda Service Advisor
Louisville, KY
05.2021 - Current
- Initiated incoming customer management within the Honda service department.
- Acted as a liaison between the consumer and the service department.
- Training leads in automotive technology advancement and mechanical service skills.
- Responsible for over 3,500 annual customer interactions.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
Automotive Inventory Manager| Shipping and Receiving
Bardstown, KY
03.2019 - 05.2021
- Prepared shipment reporting to track status of all inflow and outflow shipping in order to effectively coordinate with shipping partners
- Analyzed shipment value stream mapping in order to reduce cost and procedural downtime by 5% overall
- Implemented cost effective methods, carriers and routes to optimize shipping and receiving
- Prepared accurate shipping orders and bills of lading to direct and route shipping to final end users
- Verified shipment contents with paperwork to support inventory accuracy and records management.
- Maintained thorough, accurate and compliant records for regulatory audits for a residential portfolio valuated at approximately 6 million
Property Manager
Paul Draper Properties
Bardstown, KY
07.2016 - 03.2019
- Thoroughly cleaned and refurbished evicted or vacated rental properties to be prepared for newly acquired tenants
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Coordinated general maintenance and repairs to keep facilities operational and maintain tenant satisfaction.
- Answered inbound tenant inquiries and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
Education
High School -
Thomas Nelson High School
Bardstown, KY01.2016
Associate of Applied Business -
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Technical operations management
- Process improvement strategies
- Sales optimization
- Project leadership
- Effective communication skills
- Creative problem solving
- Client rapport
References
Kathy Hawkins, Honda World Service Center, Dealership Manager, 812-252-9202
Paul Draper, Draper Properties, Owner/Operator, 502-249-0116
Chad Boone, Tower Automotive, Supervisor/Operator, 502-827-0857
Cody Martin, Cox Automotive, Advisor, 270-564-5781
Certification
- CAPM Certification
Timeline
Honda Service Advisor
Honda Service Advisor
05.2021 - Current
Automotive Inventory Manager| Shipping and Receiving
03.2019 - 05.2021
Property Manager
Paul Draper Properties
07.2016 - 03.2019
High School -
Thomas Nelson High School
Associate of Applied Business -
Elizabethtown Community And Technical College
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