Matthew Bowser
Covington,VA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful business manager with proven success leading productive teams, controlling budgets, and networking to drive growth initiatives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Alleghany County Public Works
Covington , VA
2023.05 - Current
- Developed and managed operational budget for the department.
- Conducted performance reviews of staff, providing feedback to ensure optimal productivity.
- Implemented strategies to improve operational efficiency and reduce costs.
- Monitored daily operations, identifying areas for improvement and implementing solutions accordingly.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
- Created detailed reports on key performance indicators to track progress against goals.
- Managed customer service inquiries and complaints in a timely manner.
- Directed staff training sessions to foster professional development.
- Established policies and procedures for the department in accordance with company standards.
- Ensured compliance with all applicable laws and regulations pertaining to operations management.
- Analyzed data collected from surveys and interviews to identify opportunities for improvement.
- Assisted in developing strategic plans that align with organizational objectives.
- Oversaw hiring process of new employees, including interviewing candidates and onboarding them into the organization.
- Provided guidance and leadership to team members, ensuring they meet their targets.
- Organized regular meetings with stakeholders to discuss issues related to operations management.
- Researched industry trends and best practices, recommending changes as needed.
- Identified potential risks associated with operations processes, proposing mitigating solutions.
- Collaborated closely with senior management on projects involving operational improvements.
- Maintained relationships with vendors, negotiating contracts as necessary.
- Handled administrative tasks such as document preparation, filing, record keeping.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Contributed to organizational strategic direction to improve products and services.
- Successfully improved employment turnover through creating incentive and training programs.
- Assessed reports and adjusted workflows to realign with targets.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Organized and oversaw work schedules of departmental managers.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Chief Deputy Sheriff
Alleghany County Sheriff's Office And Regional Jail
Covington , VA
2000.11 - 2023.04
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Enforced criminal statutes, apprehended suspects, conducted investigations, prepared reports, and testified in court proceedings.
- Drafted departmental budgets, managed fiscal resources, and monitored expenditures.
- Supervised subordinate personnel including assigning tasks, providing training opportunities, conducting performance evaluations, and addressing disciplinary issues.
- Established effective working relationships with local law enforcement agencies to facilitate information sharing and crime prevention efforts.
- Conducted drug interdiction operations on highways within the jurisdiction of the Sheriff's Office.
- Coordinated emergency response plans for natural disasters or other critical incidents impacting the community.
- Organized public relations activities such as press conferences and media interviews to disseminate important information to citizens.
- Assisted in the development of grant proposals to secure additional funding for departmental operations.
- Facilitated community outreach initiatives designed to improve relationships between residents and law enforcement officers.
- Reviewed complaints filed by citizens against deputies or members of the Sheriff's Office staff.
- Maintained records related to incidents handled by deputies including incident reports, arrest warrants, citations issued.
- Attended meetings with elected officials at all levels of government regarding law enforcement matters affecting the county.
- Participated in tactical planning sessions which included analyzing current trends in criminal activity within the jurisdiction.
- Oversaw daily operations of patrol units ensuring that all calls for service were responded to in a timely manner.
- Provided guidance on policy decisions concerning hiring practices, promotional criteria, equipment purchases.
- Monitored emerging technologies used in law enforcement operations such as body cameras or license plate readers.
- Investigated allegations of misconduct involving department personnel or contractors providing services to the Sheriff's Office.
- Cultivated partnerships with local businesses aimed at reducing crime through collaborative problem-solving strategies.
- Served as liaison between Sheriff's office personnel and state regulatory agencies responsible for oversight of law enforcement activities.
- Established innovative processes, resulting in higher efficiencies for law enforcement, fire prevention and criminal investigations.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Created youth and public outreach programs, neighborhood watches, and gave safety talks to elementary and high school classes in our schools.
Special Deputy United States Marshal
United States Marshals Service
Roanoke , VA
2017.01 - 2023.04
- Participated in training sessions to stay up-to-date on legal developments and changes in procedure.
- Transported prisoners to and from detention facilities while ensuring their safety at all times.
- Collaborated with local law enforcement agencies to coordinate operations related to criminal justice activities.
- Served warrants for arrest or search upon request from a judge or magistrate.
Education
BBA - Business Administration - Project Management
Saint Leo University
Saint Leo, FL2025-07
Introduction To Supervision
Virginia Tech - APWA
Blacksburg, VA2024-03
Executive Leadership
Virginia Tech - APWA
Blacksburg, VA2023-11
Executive Leadership
Virginia Sheriff's Institute
Richmond, VA2022-11
Welding Technology
Mountain Gateway Community College
Clifton Forge, VA1996-05
Skills
- Organizational Leadership
- Social Perceptiveness
- Dependable and Responsible
- Data Entry
- MS Office, Powerpoint and Access
- Task Prioritization
- Problem-Solving
- Analytical
- Training & Development
- Conflict Resolution
- Communication
- Time Management
- Leadership
- Quality Assurance
Additional Skills
- 16 years of preparing and managing multi-million dollar budgets
- Managed 90+ employees
- Assigned as Training and Safety Officer at my prior two jobs
- Provided oversight for 80+ miles of water/wastewater, water and wastewater pump stations, all County owned property including Governmental Complex, Sheriff's Office and Regional Jail, and Department of Social Services.
- Provided oversight for our General Services department which consists of buildings and grounds, and fleet.
- Created a 10 year capital improvement plan for water/wastewater, solid waste, fleet, and buildings and grounds.
- Assisted with new software system implementation including iWorq (fleet and work order management) and TrashFlow (solid waste management).
- Assisted in strategic planning and implementation of annual goals.
- Solicited bids and proposals in accordance with state and county purchasing policies.
- Reviewed contracts and if needed communicated with legal for modifications/amendments.
- Attended training towards CAPM, Certified Associate Project Manager (10/2024 Certification)
- Implemented central scheduling
Affiliations
Water Resources Committee - Chair Person of the American Public Works Association, Mid-Atlantic Chapter
Solid Waste Committee - Chair Person of the American Public Works Association, Mid-Atlantic Chapter
Southwest Virginia Public Works Academy - Founding Member
Safety Team Leader - FIncastle Baptist Church Safety Team
Former member of AHPS Safe School Committee
Certification
- Law Enforcement Officer
- Firearms Instructor
- SWAT Trained
- Trained as an Internal Investigator
- Trained in Interviewing and Interrogation
- Trained to identify deceptive behavior
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant Director of Operations
Alleghany County Public Works
2023.05 - Current
Special Deputy United States Marshal
United States Marshals Service
2017.01 - 2023.04
Chief Deputy Sheriff
Alleghany County Sheriff's Office And Regional Jail
2000.11 - 2023.04
BBA - Business Administration - Project Management
Saint Leo University
Introduction To Supervision
Virginia Tech - APWA
Executive Leadership
Virginia Tech - APWA
Executive Leadership
Virginia Sheriff's Institute
Welding Technology
Mountain Gateway Community College
- Law Enforcement Officer
- Firearms Instructor
- SWAT Trained
- Trained as an Internal Investigator
- Trained in Interviewing and Interrogation
- Trained to identify deceptive behavior
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