Matthew Bozeat
Fort Mill,SC
Summary
Experienced Banquet Captain strives for high productivity and efficient task completion. Possess specialized skills in event management, team leadership, and customer service excellence. Excels in communication, problem-solving, and adaptability, ensuring seamless event execution and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Banquet Captain
The Ballantyne, A Luxury Collection Hotel
Ballantyne , NC
02.2024 - Current
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Recognized as Employee of Month for exceptional performance and dedication
- Helped implement and run a team-building mixology class.
Banquet Server/Head Bartender
The Ballantyne, A Luxury Collection Hotel
Ballantyne, NC
11.2022 - 02.2024
- Provide constant flow of communication with co-workers and banquet captain to ensure the success of the event.
- Greet guests upon arrival and provided assistance throughout the event.
- Check guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Maintain neat and professional appearance.
Bartender
The Trestle
Astoria, NY
11.2019 - 11.2022
- Maintained full knowledge of all menu items, contents and preparation methods.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained a neat personal appearance.
Bartender/Server
South Hampton Social Club (Seasonal)
Southampton, NY
05.2020 - 09.2022
- Provided exceptional customer service to a diverse clientele in a high-end, upscale social club.
- Actively engage with guests, building rapport and fostering repeat business through personalized service and attention to detail.
- Anticipated guest needs and provide prompt and attentive service, ensuring an enjoyable and memorable experience.
Education
Liberal Arts - Associate of Arts
Suffolk County Community College
01.2010
Skills
- Communication: Excellent verbal and written communication skills to effectively interact with clients
- Teamwork: Collaborative team player with the ability to work effectively with diverse groups of individuals to achieve common goals
- Leadership: Ability to lead, ensuring smooth operations and exceptional customer service
- Time management: Strong ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced banquet environment
- Attention to detail: Meticulous attention to detail to ensure accuracy in event setup, food and beverage service, and overall guest experience
- Adaptability: Ability to adapt and adjust to last-minute changes, unexpected situations, and evolving client requests while maintaining composure and professionalism
- Technology proficiency: Familiarity with , POS systems, and MS Office Suite for efficient planning and communication
Timeline
Banquet Captain
The Ballantyne, A Luxury Collection Hotel
02.2024 - Current
Banquet Server/Head Bartender
The Ballantyne, A Luxury Collection Hotel
11.2022 - 02.2024
Bartender/Server
South Hampton Social Club (Seasonal)
05.2020 - 09.2022
Bartender
The Trestle
11.2019 - 11.2022
Liberal Arts - Associate of Arts
Suffolk County Community College
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