Matthew Bramble
Raleigh,NC
Summary
Comptia A+ certified aspiring Help Desk Technician with over 10 years of exceptional customer service experience. Areas of expertise include troubleshooting and maintaining company equipment, advising clients on computing solutions and their implementation, managing inventory and ordering stock as needed, ensuring compliance with company regulations and practices, extensive experience in customer service with adept interpersonal ability and strong time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Courier
FedEx Express
Raleigh, NC
07.2020 - Current
- Provided excellent customer service by answering questions about delivery status.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Delivery Expert
GPR
Clayton, NC
01.2018 - 07.2020
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Presented customers with bills and receipts and collected payments for goods delivered
- Resolved customer complaints and adjusted orders
- Met and surpassed productivity targets and quality standards.
Computer Sales Consultant
Best Buy
Christiana, DE
03.2017 - 12.2017
- Advised clients on computing solutions and their implementation
- Met and exceeded sales expectations
- Provided exceptional customer service by listening to customer's needs and suggesting the most appropriate products and services
- Explained and demonstrated computer systems to less technology literate clients.
Head Photo Technician/Pharmacy Technician
Walgreens Pharmacy
Camden, DE
09.2013 - 03.2017
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Offered exceptional customer service to differentiate and promote the company brand
- Placed special orders and called other stores to find desired items.
Education
High school diploma -
Northshore High School
07.2009
Some College (No Degree) - Computer Network Engineering Training
Delaware Technical Community College-Terry
Skills
- Microsoft office suite
- Desktop administration
- Computer troubleshooting
- Remote systems troubleshooting
- Help Desk
- Desktop Support
- Service Desk
- Active Directory
- Tech Support
- Helpdesk Support
- Operating Systems
- Network Support
- Computer Networking
- Customer service
Assessments
- Customer Focus & Orientation, Highly Proficient, 12/01/19
- Work Style: Reliability, Highly Proficient, 06/01/20
- Mechanical Knowledge, Highly Proficient, 01/01/20
- Technical Support, Highly Proficient, 12/01/19
- Technical Support: Customer Situations, Expert, 09/01/20
Personal Information
Willing To Relocate: True
Certification
Comptia A+ Certified
Driver's License
References
References available upon request.
Timeline
Courier
FedEx Express
07.2020 - Current
Delivery Expert
GPR
01.2018 - 07.2020
Computer Sales Consultant
Best Buy
03.2017 - 12.2017
Head Photo Technician/Pharmacy Technician
Walgreens Pharmacy
09.2013 - 03.2017
High school diploma -
Northshore High School
Some College (No Degree) - Computer Network Engineering Training
Delaware Technical Community College-Terry