Matthew Bramer
Adel,IA
Summary
Experienced with service operations, ensuring customer satisfaction and operational efficiency. Utilizes problem-solving and communication skills to enhance service delivery. Knowledge of team collaboration and adaptability, contributing to consistent and reliable performance.
Overview
12
12
years of professional experience
Work History
Department Service Officer
Iowa Department of Veterans of Foreign Wars
08.2023 - Current
- Offer research and advice to veterans who wish to handle their own claims.
- Assist veterans who are filing original claims for compensation and/or pension with the Department of Veterans Affairs and complete the required VA forms on behalf of the claimant.
- Assist veterans in reopening claims for service-connected disabilities and complete the required VA forms.
- Follow up on status of claims filed by veterans with the VA Regional office.
- File Notice of Disagreement with the VA Regional office if a veteran believes the decision made by the VA was incorrect.
- Review statements of the case from the VA regarding denials of claim and assist veterans with the preparation of responses.
- Assist veterans or surviving spouses in the preparation of appeals for denial of claims and file the appeals with the local VA regional office for forwarding to the Board of Veterans Appeals in Washington, D.C.
- Complete VA forms other than for original claims.
- Answer/research telephone inquiries regarding medical, death/burial and other miscellaneous benefits.
In-School Suspension Supervisor/Coach/Substitute Teacher
Perry Community School
08.2020 - 08.2023
- Work with Teachers to teach core classes
- Work with students with special needs on all classes
- Work with students on behavior, coping, and everyday skills
- Supervised students while in my classroom for behavior or academic issues.
- Deescalated situation when they arise with students.
- Provided a safe and calm environment for students to learn.
Rehabilitation Tech
Department of Veterans Affairs
11.2018 - 08.2020
- Facilitated therapeutic patient groups, enhancing engagement and goal achievement.
- Utilized crisis intervention techniques effectively in diverse situations.
- Delivered educational materials to patients, supporting their understanding and recovery.
- Documented activities and services promptly, ensuring compliance with care standards.
- Monitored ward environment, maintaining safety and adherence to domiciliary guidelines.
- Transported personnel and patients to activities, ensuring timely access to programming.
Para Educator
Perry Community School
08.2016 - 06.2018
- Work with Teachers to teach core classes
- Work with students with special needs on all classes
- Work with students on behavior, coping, and everyday skills
Resident Treatment Worker
Woodward Resource Center
12.2013 - 08.2016
- Facilitated therapeutic activities to support residents' emotional and social development.
- Collaborated with interdisciplinary teams to create individualized treatment plans for residents.
- Monitored resident behaviors, documenting changes and communicating with healthcare professionals effectively.
- Implemented safety protocols and crisis intervention techniques to ensure a secure environment.
Education
High School Diploma -
Perry Community School
Perry, IA05.2005
Skills
- Professional and approachable demeanor
- Customer-oriented collaborator
- Consistent performance under pressure
- Proficient in managing long hours
Timeline
Department Service Officer
Iowa Department of Veterans of Foreign Wars
08.2023 - Current
In-School Suspension Supervisor/Coach/Substitute Teacher
Perry Community School
08.2020 - 08.2023
Rehabilitation Tech
Department of Veterans Affairs
11.2018 - 08.2020
Para Educator
Perry Community School
08.2016 - 06.2018
Resident Treatment Worker
Woodward Resource Center
12.2013 - 08.2016
High School Diploma -
Perry Community School