Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Matthew Braswell

Port Richey

Summary

Seasoned Store Manager/District Training Manager at Biglots with over two decades of experience in retail management and customer service excellence. Specializes in team leadership, inventory management, and maximizing profitability. Proven track record of enhancing store revenue and efficiency by implementing effective training and mentoring programs. Skilled in problem-solving and outstanding communication, fostering a culture of high performance and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Store Manager

Scandinavian Designs
02.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Successfully oversaw the entire process from start to finish of the opening of the Store, and now it's one of the top performing locations in less than 3 months.

Store Manager/District Training Manager

Biglots
05.2007 - 03.2025
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.
  • Set sales targets and budgets for team leads and employees to follow.
  • Leveraged new sales strategies to increase store revenue.
  • Established efficient inventory management system to maximize sales and reduce costs.
  • Established and monitored KPIs to optimize company performance.

Department Manager

Lowes
08.2003 - 05.2007
  • Trained and supervised associates on customer service excellence and strong company culture.
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
  • Delivered excellent customer service, driving quality shopping experiences.
  • Maintained accurate inventory records, ensuring all products were accounted for at all times.
  • Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
  • Assisted customers with inquiries related to products and services offered in the department.

Fireplace Installer

A Plus Fireplace
08.2002 - 08.2003
  • Performed regular maintenance on installed fireplaces to ensure optimal performance and safety standards were met.
  • Maintained detailed records of all fireplace installations, ensuring accuracy and completeness.
  • Proficient in the use of tools such as saws, drills, and hand tools for fireplace installation.

Store Associate

Kmart
08.1997 - 05.2002
  • Greeted customers and answered questions, assisting with needs and finding items.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Unloaded store merchandise and arranged products in display areas.
  • Restocked shelves with appropriate items to support availability.
  • Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.

Education

Associate in Arts (A.A.) - Criminology

Saint Leo University
Saint Leo, FL
08.2002

High School Diploma - undefined

Ridgewood High
Port Richey, FL
05.2000

Skills

  • Customer service
  • Problem-solving
  • Team leadership and coaching
  • Customer service management
  • Multitasking and organization
  • Training and mentoring
  • Team development
  • Inventory management
  • Team motivation
  • Inventory control
  • Recruiting and hiring
  • Payroll management

Websites

Timeline

Store Manager

Scandinavian Designs
02.2025 - Current

Store Manager/District Training Manager

Biglots
05.2007 - 03.2025

Department Manager

Lowes
08.2003 - 05.2007

Fireplace Installer

A Plus Fireplace
08.2002 - 08.2003

Store Associate

Kmart
08.1997 - 05.2002

High School Diploma - undefined

Ridgewood High

Associate in Arts (A.A.) - Criminology

Saint Leo University

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