Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Brewer

New Milford,PA

Summary

I started working on farm equipment with my grandfather when i was around six years old. We had three family houses that were heated by wood furnaces and we would cut firewood in the summer, starting from cutting trees down in the woods, pulling the out to the field with the tractors, cutting the wood and hauling the wood to the three houses. I helped fix all of the equipment when it would break. I believe this gave me a great start to my technical and problem solving background. I have always been eager and determined to figure out any type of problem. It has been my life mission to be the best i can be at any given task. I started in the automotive industry and switched to the equipment industry because I felt I needed a change, knowing that I had limited experience with equipment, I was determined to give my best effort in learning the equipment industry. I have worked directly with The Kubota Tractor Corporation for eight years and feel that I understand the way Kubota operates and the values Kubota strives for. I started as a setup tech and worked my way to become the service manager through hard work and dedication.

Overview

15
15
years of professional experience

Work History

Service Manager

Marshall Machinery, Inc
08.2016 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Technician

Hawk's Garage
11.2014 - 08.2016
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Daily tasks consisted of scheduling appointments, completing repairs, creating invoices.
  • Balance customer demand/repairs with the demand on the bussing fleet demand/repairs.

Technician

Allen's Garage
06.2009 - 10.2014
  • Started as a helper completing simple tasks around the shop
  • Completed repairs such as electrical diagnostics, engine and transmission replacements and four wheel alignments.
  • Daily tasks consisted of communicating with customers to help guide customer through the repair process, scheduling work, completing invoices and ordering parts.


Education

Associate of Science - Criminal Justice

Keystone College
La Plume, PA
05.2014

High School Diploma -

Blue Ridge School District
New Milford, PA
06.2011

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Employee Training and Development
  • Customer Service Management

Timeline

Service Manager

Marshall Machinery, Inc
08.2016 - Current

Technician

Hawk's Garage
11.2014 - 08.2016

Technician

Allen's Garage
06.2009 - 10.2014

Associate of Science - Criminal Justice

Keystone College

High School Diploma -

Blue Ridge School District
Matthew Brewer