Matthew Brischler
Boonton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
Advanced Computer Technologies, LLC
04.2023 - Current
- Responsible for qualifying and maintaining new and current business relationships
- Using multiple mediums to scout new business, including email campaigns, targeted messaging, and targeted phone calls.
Account Manager
DOWC
08.2021 - 04.2023
- Led team of successful sales representatives, exceeding sales targets each month
- Qualified and built strategic relationships with partners nationwide
- Maintained or exceeded KPI's each month
- Exceeded sales targets month over month, orchestrating complex, value based-selling
- Delivered 110% to plan ROI
- Consistently finished in the Top 10% of gross revenue producers each month
- Rapidly qualified, isolated, and built value around highest-visibility customers and opportunities
- Leveraged research tools to clarify optimal presentation paths
- Led with and scaled best-in-class relationships, enabling amplified sales volume and speed through strategic messaging to select stakeholders
- Presented and sold solutions aimed at addressing private pain points and ideal future state
- Provided best-in-class customer service, garnering strong customer satisfaction scores and referrals.
Service & Sales Sr. Specialist
Ramsey Acura
01.2020 - 08.2021
- Fostered robust, sustainable network within the NJ/NY territory
- Leveraged strong empathy, consultation, needs assessment, presentation, and closing skills to optimize sales results
- Played a key role in finishing among the Top 3 dealerships within the region from 2019 - 2021
- Fostered robust, sustainable network within the NJ/NY territory
- Leveraged strong empathy, consultation, needs assessment, presentation, and closing skills to optimize sales results
- Played a key role in finishing among the Top 3 dealerships within the region from 2019 - 2021.
Service & Sales Specialist
Ramsey Acura
01.2019 - 07.2021
- Effectively united decision-makers, consistently guiding sales process to close through intensive preparation-driven understanding of priorities and pain points followed by targeted, solution selling approach
- Established and maintained key performance metrics and quality assurance programs for increasing customer satisfaction results to exceed customer expectations
- Kept current with market trends, investigating avenues to further edge out competition.
Service & Sales Associate
Mahwah Honda
01.2016 - 01.2019
- Promptly responded, processed, answered, and responded to customer queries and concerns, maintaining a 4.9/5.0 service rating over a 3-year period
- Developed customer loyalty, nurturing referral bases through minimizing wait times and building system efficiencies throughout service and sales
- Supported sales and service, making needs assessment-informed recommendations to both internal and external customers
- Streamlined and enabled smooth operations, fulfilling sales forecasts through parts inventory management.
Education
Associates Degree, Business -
William Paterson University of New Jersey
01.2016
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Relationship Building
- Sales Development
- Networking skills
Timeline
Account Manager
Advanced Computer Technologies, LLC
04.2023 - Current
Account Manager
DOWC
08.2021 - 04.2023
Service & Sales Sr. Specialist
Ramsey Acura
01.2020 - 08.2021
Service & Sales Specialist
Ramsey Acura
01.2019 - 07.2021
Service & Sales Associate
Mahwah Honda
01.2016 - 01.2019
Associates Degree, Business -
William Paterson University of New Jersey
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