Matthew Britton
Waddell,AZ
Overview
19
19
years of professional experience
Work History
Driver
PODS Moving & Storage
02.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Obtained signatures from customers upon delivery of goods.
Customer Service Representative
Stage3Motorsports
11.2019 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
Field Service Technician
Southwest Scale Company
11.2017 - 11.2019
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Researched and implemented new technologies and equipment.
Forklift Operator
PAC Worldwide Corporation
05.2015 - 11.2017
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Communicated with floor managers to determine merchandise placement.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
CNC Mill Machinist
Admiral Engirineering And Manufacturing
08.2014 - 05.2015
- Adhered to safety procedures and regulations during CNC mill operations.
- Increased accuracy of machined parts by consistently maintaining tight tolerances in all operations.
- Studied orders to determine required machine sequences and tools to achieve desired results.
Sr. Service Advisor
Parker Sports Center
01.2012 - 08.2014
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Streamlined service processes for improved efficiency and productivity within the department.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
Asset Protection Associate
Walmart
01.2012 - 12.2012
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Department Lead
Synthes USA
06.2005 - 12.2011
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Developed and executed new training programs, resulting in increased productivity within the department.
Education
No Degree - Business
SUNY College of Technology At Delhi
Delhi, NYCertificate - CNC Mill Machining
Tooling University
Online04.2004
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.1991
Timeline
Driver
PODS Moving & Storage
02.2023 - Current
Customer Service Representative
Stage3Motorsports
11.2019 - 02.2023
Field Service Technician
Southwest Scale Company
11.2017 - 11.2019
Forklift Operator
PAC Worldwide Corporation
05.2015 - 11.2017
CNC Mill Machinist
Admiral Engirineering And Manufacturing
08.2014 - 05.2015
Sr. Service Advisor
Parker Sports Center
01.2012 - 08.2014
Asset Protection Associate
Walmart
01.2012 - 12.2012
Department Lead
Synthes USA
06.2005 - 12.2011
No Degree - Business
SUNY College of Technology At Delhi
Certificate - CNC Mill Machining
Tooling University
High School Diploma -
Horseheads Senior High School