Matthew Broos

Highly skilled professional with expertise in communications, team management, HR management, customer service, and risk management. Extensive experience in security operations and IT proficiencies, including Microsoft Office Suite, web browsers, welding technology, and basic computer programming skills. Currently studying UI Path (RPA Processes) and proficient in JIRA and CRM.

• Project Management Certificate, 01/01/21
• Certified Scrum Master, CSM, 01/01/21

Based on the provided resume content for Matthew Broos, here are some notable accomplishments:

Advanced Technical Support: Successfully processed tickets and troubleshot complex technical issues, ensuring customer satisfaction and engagement.

Document Security Management: Managed document security and handling at the Embassy of Australia, overseeing the receipt, processing, storage, and retrieval of sensitive documents.

Security Operations: Protected embassy staff by conducting patrol duties, administering security measures, and developing crisis management plans.

Team Training and Development: Trained new staff in security protocols and customer service, enhancing team efficiency and performance.

Technical Proficiency: Gained expertise in various software and tools, including Microsoft Office Suite, JIRA, and UI Path, contributing to improved operational processes.

Project Management: Earned a Project Management Certificate and Certified Scrum Master (CSM) designation, demonstrating commitment to professional development and effective project execution.

Customer Service Excellence: Engaged with customers to resolve escalated technical issues, documenting interactions and collaborating with teams to identify root causes of recurring problems.