Matthew Brophy
Boone,NC
Summary
Driven professional with a proven track record at Appalachian State University Campus Store, adept in customer service and technical support. Excelled in project coordination and relationship building, significantly enhancing customer satisfaction and operational efficiency. Skilled in using NetSuite and Jira Ticketing, demonstrating exceptional data entry and professional communication abilities. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Course Materials Coordinator
Appalachian State University Campus Store
07.2023 - Current
- Used VitalSource systems including VerbaCollect, VerbaConnect, and VerbaManage to approve textbook adoption requests for faculty.
- Used NetSuite to import and work adoptions, and to add new textbooks and e-books to database.
- Created Purchase Orders for ordering physical textbooks and then contacted publishers to place order and obtain correct pricing to input into NetSuite.
- Assisted faculty and students with general questions about the textbook rental program, linking adopted e-books through ASULearn, setting up courseware material, and processing opt-out requests for the rental program. These would be done through email, over the phone, in person, or through the Jira ticketing system.
- Assisted the team in the Campus Store when needed, including running cash registers for merchandise sales, book returns, processing textbook orders for pickup, and providing help on the floor on football game days.
Fulfillment Associate
Amazon
12.2020 - 06.2023
- Worked mostly in vendor receiving which involved scanning cases and items, entering the quantity of items into the system, and sorting the items into the appropriate bins (called “totes”).
- Also worked on the inbound dock which involved unloading truck shipments, unload pallets onto the line, and using a pallet jack to deliver shipments to needed locations.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Field Technician
Insight Global (Biscuitville Inc.)
07.2022 - 10.2022
- Worked with Biscuitville Corporate to help train employees and management on how to use the new Point of Sale system and the new app for inventory. After three weeks of training management at corporate headquarters, I traveled to Biscuitville locations across North Carolina, visiting two stores per week, to train employees and help with the implementation of the new system.
- Was responsible for taking note of any system glitches or errors that occurred during implementation of the system.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
Food Services Associate
Appalachian State University Food Services
02.2017 - 10.2020
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Responsible for morning preparation and maintenance of food inventory throughout the day.
- Responsible for restocking and tracking inventory.
- Prepared food on the line if needed.
- Trained and supervised student employees.
Food Runner/Server/Front of House Lead
The Yolk Cafe
10.2014 - 06.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Facilitated communication between front and back of the house to ensure accuracy of orders, minimizing order errors and complaints.
- Ensured food quality and time management.
- Maintained inventory and placed orders as needed.
- Input tips from credit card purchases into the POS system and tipped out servers.
- Closed out the cash registers and wrote out daily reports on earnings.
Education
Associate of Applied Science - Information Technology
Central Piedmont Community College
Charlotte, NC08.2023
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Field Operations
- Workplace Safety
- Professional Communication
- Technical Support
- NetSuite, ASULearn, Banner, Jira Ticketing
Certification
TestOut Network Pro Certification
December 2021 to Present
TestOut Office Pro Certification
December 2021 to Present
TestOut PC Pro Certification
May 2022 to Present
Timeline
Course Materials Coordinator
Appalachian State University Campus Store
07.2023 - Current
Field Technician
Insight Global (Biscuitville Inc.)
07.2022 - 10.2022
Fulfillment Associate
Amazon
12.2020 - 06.2023
Food Services Associate
Appalachian State University Food Services
02.2017 - 10.2020
Food Runner/Server/Front of House Lead
The Yolk Cafe
10.2014 - 06.2016
Associate of Applied Science - Information Technology
Central Piedmont Community College
TestOut Network Pro Certification
December 2021 to Present
TestOut Office Pro Certification
December 2021 to Present
TestOut PC Pro Certification
May 2022 to Present
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