Summary
Overview
Work History
Skills
Timeline
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Matthew Brown

New Stanton,PA

Summary

Dedicated and proactive professional with a strong work ethic, consistently exceeding expectations to ensure task completion. Committed to ongoing personal growth and driving organizational success. Striving for continuous improvement and actively seeking opportunities to contribute to company development.

Overview

21
21
years of professional experience

Work History

Warehouse Coordinator

Williams Energy
03.2022 - Current
  • Successfully managed inventory control system, ensuring accurate and timely updates of stock levels
  • Coordinated and supervised incoming and outgoing shipments, ensuring proper verification and documentation
  • Trained and supervised warehouse staff across the enterprise, ensuring compliance with safety and operational procedures
  • Implemented efficient processes to optimize warehouse layout and minimize product damage during handling and storage
  • Collaborated with purchasing department to forecast inventory needs and maintain optimal stock levels
  • Reduced inventory levels by over 100K last year.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Calculated and monitored inventory through KPI tracking spreadsheets.
  • Monitored staging and kitting procedures to identify and improve packaging and shipping times.
  • Communicated and integrated with other departments to share information and coordinate successfully.
  • Backfilled coordinator work across multiple areas to maintain adequate coverage for operational needs.

Operations Supervisor

TMS International
08.2016 - 03.2022
  • Streamlined operations by implementing efficient processes and procedures, directly resulting in an increase in productivity
  • Oversaw a team of 20+ employees, ensuring daily production goals were met and quality standards were maintained
  • Conducted regular performance evaluations, coaching and mentoring team members to drive performance improvement and professional development
  • Collaborated with cross-functional teams, including procurement and logistics, to secure timely delivery of materials and minimize production disruptions
  • Implemented safety initiatives and ensured regulatory compliance

Bulk Material Director

Stone and Company
06.2013 - 08.2016
  • Oversaw the management of bulk materials for multiple industrial projects, ensuring timely delivery and cost-effective sourcing
  • Implemented strategic initiatives to optimize bulk material inventory and reduce waste, resulting in an increase in efficiency and cost savings
  • Led a cross-functional team of procurement specialists and logistics personnel, providing guidance and support to ensure seamless operations and adherence to quality standards
  • Developed and implemented standardized processes and procedures for bulk material handling and storage, improving safety measures and reducing risks
  • Established and maintained strong relationships with vendors and suppliers, negotiating contracts and terms to secure competitive pricing and reliable supply

Customer Service Representative

Stone and Company
01.2011 - 06.2013
  • Responded to customer inquiries and resolved issues in a timely and professional manner, ensuring high levels of customer satisfaction
  • Handled a high volume of incoming calls and emails, providing accurate information and assistance to customers with product inquiries, delivery status updates, and complaint escalations

Retail Sales Consultant

Stone and Company
05.2008 - 01.2011
  • Assisted customers with order placements, changes, and cancellations, ensuring accuracy and efficiency throughout the process
  • Demonstrated ability to achieve and exceed sales targets by consistently meeting or exceeding monthly sales quotas
  • Utilized exceptional customer service skills to create positive experiences and build loyal customer relationships, resulting in high customer satisfaction ratings
  • Proactively stayed updated on product knowledge and industry trends to effectively communicate features and benefits of products to customers, leading to increased sales and successful upselling

Retail Sales Associate

Stone and Company
05.2004 - 05.2008
  • Consistently maintained an organized and visually appealing sales floor, ensuring products are well-stocked, tagged, and displayed to drive customer engagement and increase sales
  • Assisted customers in finding and purchasing products based on their needs
  • Provided exceptional customer service by answering inquiries, resolving complaints, and processing payments accurately and efficiently

Skills

  • Customer Service
  • Sales Target Achievement
  • Product Knowledge
  • Upselling
  • Store Management
  • Organizational Skills
  • Advertising
  • Critical Thinking
  • Problem Solving
  • Management
  • Leadership
  • Time Management
  • Presentation Competency
  • Efficiency
  • Warehouse organization
  • Receiving functions
  • Schedule management
  • Asset management
  • Continuous improvement
  • Work order management
  • Inventory oversight
  • Conflict resolution
  • Operational assessment
  • Relationship building

Timeline

Warehouse Coordinator

Williams Energy
03.2022 - Current

Operations Supervisor

TMS International
08.2016 - 03.2022

Bulk Material Director

Stone and Company
06.2013 - 08.2016

Customer Service Representative

Stone and Company
01.2011 - 06.2013

Retail Sales Consultant

Stone and Company
05.2008 - 01.2011

Retail Sales Associate

Stone and Company
05.2004 - 05.2008

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Matthew Brown