Matthew Bruckman
Gates Mills,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Service Manager
Classic Lexus
08.2020 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Manager
Classic Honda
03.2014 - 08.2020
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Classic Nissan
07.2009 - 03.2014
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Advisor, Parts Dept, Collision Estimator
Clay Matthers Buick - Pontiac -GMC
09.1994 - 07.2009
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
- Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
- Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.
Education
Automotive Management
NADA DEALER ACADEMY
Washington, DCCollision Estimating
Northwood Collision And Frame Training Center
Harrisburg, PA09.2000
High School Diploma -
Largo High School
Largo, FL05.1991
Skills
- Conflict Resolution
- Relationship Building
- Staff Supervision
- Customer Service Management
- Performance Evaluations
Timeline
Service Manager
Classic Lexus
08.2020 - Current
Service Manager
Classic Honda
03.2014 - 08.2020
Service Manager
Classic Nissan
07.2009 - 03.2014
Service Advisor, Parts Dept, Collision Estimator
Clay Matthers Buick - Pontiac -GMC
09.1994 - 07.2009
Automotive Management
NADA DEALER ACADEMY
Collision Estimating
Northwood Collision And Frame Training Center
High School Diploma -
Largo High School
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