Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Bruening

Watauga,Tx

Summary

Dynamic Route Service Representative with a proven track record at UniFirst, excelling in route growth and customer retention. Skilled in problem-solving and time management, I enhanced operational efficiency and improved client satisfaction through effective issue resolution and strategic route planning. Committed to fostering strong client relations and mentoring team members for success.

Experienced with route management and customer service, ensuring smooth and efficient operations. Utilizes effective communication and problem-solving skills to address customer needs and resolve issues promptly. Track record of maintaining schedules, building client relationships, and adapting to dynamic service demands.

Overview

19
19
years of professional experience

Work History

Route Service Representative

UniFirst
02.2014 - Current
  • Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
  • Managed inventory of products on delivery trucks, ensuring proper stock levels for 183 client needs.
  • Spearheaded efforts to secure new clients, expanding the company''s presence in the market.
  • Generated valuable feedback from customers regarding their preferences or concerns while servicing their accounts.
  • Ensured accurate invoicing and billing for all clients, streamlining the payment process.
  • Monitored vehicle maintenance schedules, ensuring timely repairs and inspections to minimize downtime.
  • Improved route efficiency by analyzing travel patterns and adjusting routes accordingly.
  • Collaborated with management to develop strategies for improving overall route performance and productivity.
  • Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
  • Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Completed daily pre- and post-trip vehicle inspections.
  • Assisted with sorting and organizing stockroom items.
  • Maintained records of sales and customer information to support accuracy.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

District Service Supervisor

UniFirst
06.2013 - 02.2014
  • Overhauled inventory management practices, reducing stock shortages while maintaining optimal inventory levels at all times.
  • Mentored junior staff team of six drivers on best practices in client engagement, promoting professionalism across the entire team.
  • Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
  • Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.

Team Leader

Federal Express
03.2006 - 06.2013
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among 36 team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

High School Diploma -

Haltom High
Haltom City, TX
05-2005

Skills

  • Safe driving practices
  • Route planning
  • Route growth
  • Customer retention
  • Client relations
  • Account retention
  • Customer service
  • Time management
  • Team support
  • Issue resolution
  • Route management
  • Problem-solving

Timeline

Route Service Representative

UniFirst
02.2014 - Current

District Service Supervisor

UniFirst
06.2013 - 02.2014

Team Leader

Federal Express
03.2006 - 06.2013

High School Diploma -

Haltom High

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