Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Director of Corporate Operations
Tandem Clinical Research / ClinCloud
Marrero, LA
01.2021 - Current
Built and implemented business strategy and standards that supported company core values and operational goals.
Recruited, trained, mentored and engaged highly successful operations leadership team.
Organized centralization of multiple departments that were independently operating at an independent site level to ensure consistent processes were performed over the entire site network
Developed business plans to capitalize on new services and facilitate successful future growth and practice acquisitions.
Assisted in recruiting, hiring and training of team members.
Director of Quality Assurance
Tandem Clinical Research / ClinCloud
Marrero, LA
01.2020 - 01.2021
Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with GCP and enhancing internal outcomes.
Collaborated with site networks operations leaders and employees to provide constructive feedback to provide efficient and quality data collection.
Responsible for leading the site in audits conducted at the site by sponsors to ensure a smooth and transparent audit was possible.
Responsible for ensure all site specific training documents were maintained and stored properly to ensure ease during site's monitoring visits and audits
Clinic Manager
Tandem Clinical Research
Marrero, LA
01.2018 - 01.2020
Conducted frequent clinic walk-throughs to maintain safe work environment.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Built relationships with physicians to create steady referral pipeline.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Site Director
Sensible Healthcare
Ocoee, FL
06.2015 - 01.2018
Recruited and hired quality staff to fill important positions.
Developed processes between with staff that provided fluent communication required for efficient operations
Developed and maintained relationships with site's external vendors required for certain procedures required for multiple clinical trial
Assisted in developing recruitment strategies required to meet and exceed contractual requirements
Collaborating with clinical operations team to ensure subjects have a pleasant experience while maintaining quality data collection
Outpatient Clinic Manager
Compass Research
The Villages, FL
04.2012 - 06.2015
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Performed patient assessments and contributed to development of process that were adapted during site's growth
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Clinical Research Coordinator
Compass Research
Orlando, FL
05.2009 - 04.2012
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Collected data and followed research protocols, operations manuals and case report form requirements.
Maintained compliance with protocols covering patient care and clinical trial operations.
Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
Education
Bachelor of Science - Microbiology / Molecular Biology
University of Central Florida
Orlando, FL
05.2010
Skills
Hiring and Onboarding
Records Organization and Management
Business Leadership
High Emotional Intelligence
Excellent Interpersonal Communication
Effective Strategizer
Performance Monitoring and Evaluation
Originality and Creativity
Timeline
Director of Corporate Operations
Tandem Clinical Research / ClinCloud
01.2021 - Current
Director of Quality Assurance
Tandem Clinical Research / ClinCloud
01.2020 - 01.2021
Clinic Manager
Tandem Clinical Research
01.2018 - 01.2020
Site Director
Sensible Healthcare
06.2015 - 01.2018
Outpatient Clinic Manager
Compass Research
04.2012 - 06.2015
Clinical Research Coordinator
Compass Research
05.2009 - 04.2012
Bachelor of Science - Microbiology / Molecular Biology
University of Central Florida
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