Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Bryant

North Charleston,SC

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

HVAC Lead Service Technician

Gallo Mechanical
04.2022 - Current
  • Increased equipment uptime by performing timely and accurate maintenance on machinery.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Streamlined workflow with efficient scheduling of service appointments and prioritization of tasks.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Spearheaded preventative maintenance initiatives, extending the lifespan of critical systems and reducing repair costs for customers.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
  • Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.

Service Technician

MSS Solutions
10.2020 - 04.2022
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Education

High School Diploma -

Union Grove High School
Mcdonough, GA
05.2006

Skills

  • Pneumatic controls
  • Pump maintenance
  • Mechanical Troubleshooting
  • Codes Compliance
  • Electrical Systems
  • Mechanical Aptitude
  • Air Compressors
  • Schematic Interpretation
  • HVAC Systems
  • Energy management
  • Lockout and tagout procedures
  • Boiler Maintenance
  • Plumbing Repairs
  • Chiller Maintenance
  • Diagnostic Skills
  • Refrigeration Systems
  • Variable Frequency Drives
  • Equipment Troubleshooting
  • Customer Service
  • Preventive Maintenance
  • Analytical Thinking
  • Attention to Detail
  • Diagnostics skill
  • Flexible and Adaptable
  • Punctual and Reliable
  • Equipment Inspection
  • Testing and evaluation
  • Diagnostics expertise
  • Troubleshooting ability
  • Installation and Repair
  • Diagnostic Testing
  • Problem and Issue Resolution
  • Troubleshooting skills

Certification

EPA certification

Variable Refrigerant Volume systems

Chilled water systems

Aquatherm Installer

Mid Atlantic Safety Council

Timeline

HVAC Lead Service Technician

Gallo Mechanical
04.2022 - Current

Service Technician

MSS Solutions
10.2020 - 04.2022

High School Diploma -

Union Grove High School
Matthew Bryant