Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Buecksler

Owatonna,MN

Summary

Dynamic operations manager with a proven track record at Furniture Mart USA, excelling in strategic planning and staff management. Enhanced customer satisfaction through effective problem-solving and quality assurance initiatives. Successfully managed budgets while fostering a culture of continuous improvement, leading to increased team productivity and operational efficiency.

Overview

26
26
years of professional experience

Work History

Manager of Operations

Furniture Mart USA/Ashley Homestore
06.2005 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Bar Manager

WIngs Tavern and Grill
07.2002 - 08.2005
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Food and Beverage Manager

Owatonna Country Club
12.1998 - 06.2002
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.

Education

Bachelor of Science - Corrections/Psychology/Sociology

Minnesota State University, Mankato
Mankato, MN
12-1999

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Problem-solving
  • Conflict resolution
  • Staff management

Timeline

Manager of Operations

Furniture Mart USA/Ashley Homestore
06.2005 - Current

Bar Manager

WIngs Tavern and Grill
07.2002 - 08.2005

Food and Beverage Manager

Owatonna Country Club
12.1998 - 06.2002

Bachelor of Science - Corrections/Psychology/Sociology

Minnesota State University, Mankato

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Matthew Buecksler