Matthew Bueno
Hialeah ,USA
Summary
Licensed Home Inspector with in-depth expertise in residential construction, Florida Building Code compliance, and pre-purchase inspections. Proficient in identifying structural, mechanical, electrical, roofing, and safety issues across single-family and multi-family properties Proven track record of producing detailed, state-compliant home inspection reports that support informed decision-making during real estate transactions. Recognized for precision, clarity, and professionalism in both inspections and client communication, consistently earning repeat business and strong referrals. Dedicated to upholding Florida home inspection standards and promoting safer, well-maintained residential properties throughout South Florida.
Overview
8
8
years of professional experience
Work History
Customer Service/ Tech Assistant
Air Cooling
Hialeah
01.2021 - 01.2025
- Answer phone calls, emails, and online inquiries promptly and professionally
- Schedule service, maintenance, and installation appointments
- Process work orders, supply orders and ensure proper inventory management
- Conduct follow up calls to ensure customer satisfaction
- Maintain accurate and detailed customer interaction for any future service or transactions
- Make outbound cold calls to prospects to introduce the company's HVAC services and assess their needs
- Maintain a high call volume to meet daily, weekly, and monthly lead generation targets
- Accurately document lead information and categorize them based on their likelihood to convert
- Provide brief overviews of services offered and schedule follow-up calls or consultations
- Negotiate pricing, terms, and conditions with clients to reach mutually beneficial agreements
Home Inspector
Vital home inspections/ Apex One
Kendall, USA
01.2023 - 08.2023
- Thorough knowledge of foundations, electrical wiring, plumbing, insulation, flooring, and roofs.
- Adeptly assesses condition of systems
- Identified issues in homes for potential buyers and sellers and advise on recommend repairs
- Ensure proper documentation has been provided to customers
- Identified safety issues such as mold, asbestos or lead-based paint hazards.
- Maintained accurate records of all activities related to each inspection performed.
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Verified the condition of electrical systems, plumbing fixtures and HVAC equipment.
- Worked effectively on ladders to check attics, roofs and other high spaces.
- Prepared detailed summary reports containing conclusions from the inspection process.
Front Desk Receptionist
YOUR COSMETIC SURGERY AND SPA
Hialeah , FL
04.2017 - 12.2020
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted all guests in a warm and friendly manner to create a positive first impression
- Schedule appointments for patients, including consultations and post op
- Process and Establish payments via credit card, checks and payment plans
- Schedule and coordinate consultations between potential patients and surgeons
- Provide pre-consultation information about procedures, costs, and expected outcomes to set realistic
Education
High School Diploma -
Hialeah Gardens High School
Hialeah, FL01.2016
Skills
- Exceptional communication skills
- Microsoft Office
- Bilingual (English & Spanish)
- Team management
- Accurate and detailed Data Entry skills
- Training & development
- CRM software
- Quick learner
- Professional phone etiquette
- Customer service
- Creative problem solver
- Client relations
- Payment processing
- Multi-line phone systems
- Strong client relations
- Invoice processing
- Appointment setting
- Patient care
- 440 License
- Invoice generation
- Home Inspection license
- Cold calling
- Lead generation
- Negotiation techniques
- Follow-up communication
- Home inspection
- Detailed reporting
- Technological proficiency
- HVAC inspection
Timeline
Home Inspector
Vital home inspections/ Apex One
01.2023 - 08.2023
Customer Service/ Tech Assistant
Air Cooling
01.2021 - 01.2025
Front Desk Receptionist
YOUR COSMETIC SURGERY AND SPA
04.2017 - 12.2020
High School Diploma -
Hialeah Gardens High School