Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Bulleit

Nashville,TN

Summary

Highly motivated and versatile service industry veteran with experience in various settings from neighborhood pubs, to high volume college bars, and fine dining. Passionate about providing personable detailed service ,and developing guest relations regardless of the setting.

Overview

14
14
years of professional experience

Work History

Bartender Trainer/Server Shift Leader/Key Holder

Mafiaoza's 12th Avenue South
05.2018 - Current
  • Cultivated warm relationships with guests to develop large base of regulars
  • Used extensive knowledge of menu and beverages to make appropriate suggestions and upsell based on guests desires
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Maintained accurately balanced register through correct billing, payment processing, and cash management practices.

Bartender/Server

P.M.
05.2018 - 06.2019
  • Provided friendly and efficient bar and table service while maintaining a calm friendly demeanor
  • Turned tables quickly by anticipating guests needs persistently pre-bussing, and collaborating with kitchen to properly course meals
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean, well stocked bar at all times prepared for any volume of business

Host/Server/Bartender/Shift Leader/Keyholder

The Green Onion
03.2013 - 01.2018
  • Set tone for guest experience with enthusiastic greeting and efficient seating
  • Utilized organizational and time management skills to approximate wait times and rapidly flip tables
  • Coordinated with sous chef to promote nightly specials and sell target items
  • Provided friendly and highly detailed table service
  • Contributed to cocktail menu and elevated bar program by standardizing recipes and batching homemade syrups and mixers
  • Assisted in curating wine selection by collaborating with local beverage representatives
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Ran nightly labor reports, settled credit card batches, and balanced cash drawers
  • Supervised making cuts in kitchen/front of house based on volume to maintain labor percentages while insuring service would not suffer

Delivery Driver/Cashier/Sandwich Artist

Jimmy John's
06.2012 - 02.2014
  • Averaged fastest delivery times for multiple consecutive months
  • Was awarded Employee of the Month
  • Crafted lightning fast sandwiches accurately and with a smile
  • Sliced and stored meats and vegetables while meticulously following sanitation standards
  • Proofed and baked bread
  • Delegated delivery routes and objectives for other drivers to ensure fastest deliveries
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Stock Associate/Cashier/Meat Department Clerk

Food Lion
06.2009 - 11.2013
  • Followed proper safety, handling and cross-contamination procedures.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Restocked products based on available inventories and customer demands.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Handled cash and made change to process sales transactions for customers.

Education

High School Diploma -

First Colonial High School
Virginia Beach, VA
06.2011

Skills

  • Operational Efficiency
  • Customer Service and Rapport
  • Customer Loyalty
  • Preparing customized mixed beverages based on customer preference
  • Delegating
  • Aloha/Toast Savvy
  • Committing minute details of menus to memory
  • Multi-tasking
  • Time management

Timeline

Bartender Trainer/Server Shift Leader/Key Holder

Mafiaoza's 12th Avenue South
05.2018 - Current

Bartender/Server

P.M.
05.2018 - 06.2019

Host/Server/Bartender/Shift Leader/Keyholder

The Green Onion
03.2013 - 01.2018

Delivery Driver/Cashier/Sandwich Artist

Jimmy John's
06.2012 - 02.2014

Stock Associate/Cashier/Meat Department Clerk

Food Lion
06.2009 - 11.2013

High School Diploma -

First Colonial High School

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Matthew Bulleit