Matthew Burdick
New Britain,CT
Summary
Dynamic Auto Technician and Ex Assistant Manager with a proven track record at Monro Auto Service & Tire center, excelling in customer service, brake systems and low profile tires. Enhanced shop productivity and customer retention through meticulous attention to detail and exceptional service.
Overview
8
8
years of professional experience
Work History
Auto Technician
Monro Auto Service
New Britain, CT
09.2016 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Assistant Manager
Monro Auto Service
New Britain, CT
07.2017 - 12.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - Automotive
E.C. Goodwin Technical Highschool
New Britain, CT06.2012
Skills
- Hazardous waste management
- Brake systems
- Tire services
- Heating and air conditioning
- Suspension systems
- Fluid services
- Battery services
- Exhaust systems
- Steering systems
- Fuel systems
- Driveability diagnostics
- Alignment services
- Preventative maintenance
- Customer service
- Time management
- Attention to detail
Timeline
Assistant Manager
Monro Auto Service
07.2017 - 12.2023
Auto Technician
Monro Auto Service
09.2016 - Current
High School Diploma - Automotive
E.C. Goodwin Technical Highschool