Matthew Burgess
Frisco,TX
Summary
Detail-oriented professional experienced in managing diverse teams and ensuring high-quality food service. Skilled in coordinating food safety audits, managing inventory, and training staff to enhance service delivery and operational standards.
Overview
3
3
years of professional experience
Work History
Food Service Supervisor
LifeWorks
Plano, TX
06.2023 - Current
- Supervise a team of 20+ associates across multiple outlets to ensure high-quality food service daily.
- Design all mobile ordering kiosks, utilizing Agilysys software, to prepare all stations for customer orders.
- Process all invoices for the profit center in order to maintain at 81.7% of the projected food cost.
- Support the Food Service Director with onboarding and training all new front-of-house associates, including supervisors, baristas, and cashiers.
- Coordinated with upper management and team associates to deliver platinum and gold status for food safety audits.
- Execute weekly food safety compliance checks, with Global Metrics Monitor completing 100% year-to-date.
Floor Supervisor
Moxie's Grill & Bar
Southlake, Texas
07.2022 - 02.2024
- Maintained a high-quality dining experience for all customers through attentive service, comprehensive menu knowledge, and a professional demeanor.
- Outlined daily expectations for service, including special promotions, key performance indicators, and forecasted hourly business levels, utilizing OpenTable.
- Supported the bar manager in tracking inventory through Sculpture, analyzing drink consumption trends, and accurately tracking sales against inventory levels.
Education
BBA - Human Resources & Marketing
University of North Texas
Denton, TX05-2022
Skills
- Food safety compliance
- Staff training
- Employee scheduling
- Customer service
- Staff supervision
- Effective communication
Timeline
Food Service Supervisor
LifeWorks
06.2023 - Current
Floor Supervisor
Moxie's Grill & Bar
07.2022 - 02.2024
BBA - Human Resources & Marketing
University of North Texas