MATTHEW BURKE
Ladson,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Over 7 years of customer service experience. Experience and multiple certifications in relation to computing. Utilizes communication and empathy to build strong customer relationships.
Overview
8
8
years of professional experience
2
2
Certificates
Work History
Grocery Clerk
Publix Super Markets, Inc.
07.2021 - Current
- Provided a great atmosphere for customers
- Learned multitasking skills for assisting customers whilst completing tasks
- Taught organization of store products
- Successfully learned multiple job responsibilities in a condensed manner
- Trained new employees and explained the standards needed to be successful at the job
- Data entry experience with inputting product counts into the system
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
Associate
Party City
09.2016 - 03.2020
- Navigated through several tasks concurrently
- Successfully coordinated retrieval of items in stock with other associates
- Learned basic research and locating techniques for items
- Assisted customers with questions and concerns
- Inputting product codes and counts into the computer system for accurately tracking products on hand
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
Bachelor of Arts - History
University of North Carolina Charlotte
Charlotte, NC05.2021
Minor - Political Science
University of North Carolina Charlotte
Charlotte, NC05.2021
Skills
- Microsoft Office
- General computer knowledge
- Google applications
- Database experience
- In-depth research knowledge with library sources
- Bachelor's level writing ability
- Excellent communication
- Customer Service
Certification
- Microsoft Introduction to Computers
- Microsoft Introduction to Network Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Grocery Clerk
Publix Super Markets, Inc.
07.2021 - Current
Associate
Party City
09.2016 - 03.2020
Minor - Political Science
University of North Carolina Charlotte
Bachelor of Arts - History
University of North Carolina Charlotte