Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Burkett

Charleston,WV

Summary

Goal oriented and enthusiastic acting manager that meets productivity goals business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Skilled in working under pressure and adapting to new situations and challenges. Hardworking and passionate with strong organizational skills ready for a manager position that's ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Store Leader Trainee

7-eleven
03.2013 - Current
  • 12 years with the company(7-Eleven side). I was an assistant manager 8 years and I managed #35929 for 18 months as a SLT. I've been on project Ohio/Louisville/Nashville since the start of the project in October 2023. We train store (SL/ASL) on paperwork, all staff on 7-Eleven expectations.
  • I know RIS and have been working with it almost 8 years now.
  • Cross-trained existing employees to maximize team agility and performance
  • Developed and maintained relationships with customers and suppliers through account development
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Maintained professional, organized and safe environment for employees and patrons
  • Supervised labor costs and departmental expenses to remain in line with budget
  • Maximized performance by monitoring daily activities and mentoring team members
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Accomplished multiple tasks within established timeframes
  • Developed loyal and highly satisfied customer base through Community involvement program

Assistant Manager

Go-mart
04.2009 - 03.2013
  • Completed regular inventory counts to verify stock levels, address discrepancies
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Completed regular inventory counts to verify stock levels & address discrepancies
  • Developed loyal and highly satisfied customer base through proactive management of team customer service

Assistant Manager

One Stop
02.2005 - 03.2008
  • 12 years with the company(7-Eleven side). I was an assistant manager 8 years and I managed #35929 for 18 months as a SLT. I've been on project Ohio/Louisville/Nashville since the start of the project in October 2023. We train store (SL/ASL) on paperwork, all staff on 7-Eleven expectations.
  • I know RIS and have been working with it almost 8 years now.
  • Cross-trained existing employees to maximize team agility and performance
  • Developed and maintained relationships with customers and suppliers through account development
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Maintained professional, organized and safe environment for employees and patrons
  • Supervised labor costs and departmental expenses to remain in line with budget
  • Maximized performance by monitoring daily activities and mentoring team members
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Accomplished multiple tasks within established timeframes
  • Developed loyal and highly satisfied customer base through Community involvement program

Education

None -

Oak Hill High School
Oak Hill, WV

Skills

  • Know RIS (8yrs)
  • Staff Management
  • Strategic planning
  • Mathematical calculations
  • Schedule optimization
  • Policies and procedures
  • Verbal and written communication
  • Sales and marketing
  • Job inspections
  • Coaching and mentoring

Timeline

Store Leader Trainee

7-eleven
03.2013 - Current

Assistant Manager

Go-mart
04.2009 - 03.2013

Assistant Manager

One Stop
02.2005 - 03.2008

None -

Oak Hill High School

Similar Profiles

CREATE PROFILE
Matthew Burkett