Matthew Burnett
Newburgh,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
Hutson Inc.
02.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Raben Tire/ Goodyear Rubber Company
06.2007 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Boonville High School
Boonville, IN08.2007
Skills
- Workplace Safety
- Performance Evaluations
- Expert in Microsoft office
- Schedule Management
- Inventory Management
- Policy and Procedure Enforcement
- Budget Control
- Shift Scheduling
- Multiple Priorities Management
- Customer Service Management
- Relationship Building
- New Employee Hiring
- Work Planning and Prioritization
- Service Documentation
- Goal Setting
- Conflict Resolution
- After-Sales Support
- Staff Motivation
- Rapport Building
- Trustworthy and Honest
- Quality Control
- Problem-Solving
- Employee Relations
- Employee Supervision
Timeline
Service Manager
Hutson Inc.
02.2021 - Current
Store Manager
Raben Tire/ Goodyear Rubber Company
06.2007 - 02.2021
High School Diploma -
Boonville High School