Matthew Burruel
Manteca,CA
Summary
Persistent Management experienced in supervising, training and motivating 20-30 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Certified in specific designated areas. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Target
10.2021 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Implemented training programs to maximise team member development and potential.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Manager
McDonald's Restaurant
05.2017 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Front Desk Receptionist
San Joaquin Delta College Counseling Dept.
05.2018 - 09.2018
- Greeted Students at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved student issues quickly and notified supervisor immediately when problems escalated.
Education
No Degree - Nursing Science
San Joaquin Delta College
Stockton, CA05.2022
High School Diploma -
Tokay High School
Lodi, CA05.2014
Skills
- Critical Thinking
- Goal Setting
- Stakeholder Management
- Business Acumen
- Continuous Learning
- Team Building
- Problem Solving
- Remote Team Management
- Organizational Skills
- Performance Management
- Effective Communication
- Time Management
Timeline
Team Leader Manager
Target
10.2021 - Current
Front Desk Receptionist
San Joaquin Delta College Counseling Dept.
05.2018 - 09.2018
Shift Manager
McDonald's Restaurant
05.2017 - 03.2020
No Degree - Nursing Science
San Joaquin Delta College
High School Diploma -
Tokay High School