Matthew Butler

• Worked closely with Customers and other Departments to maintain a strong communication for the best quality service.
• Implemented document control procedures, reducing errors and improving overall work accuracy across the team.
• Conducted quality investigations on complaints and addressed findings with colleagues to influence positive change and customers to promote trust and commitment.

Floor associate 2013-2015

Counter Personal 2015-2019

Manager 2019-2020

General Manager 2020-2023

• Managed a diverse team, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget implementations, employee reviews, training, schedules..
• Provided excellent customer service, addressing inquiries and resolving issues efficiently.

• Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
• Served as a trusted liaison between customers and financial institutions for secure money transfers.
• Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
• Supported inventory management efforts by assisting with tracking stock levels and placing orders when necessary.
• Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
• Communicated effectively with peers, supervisors, and other departments as needed for seamless coordination within the organization''s overall operations structure.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
• Resolved customer inquiries and complaints, fostering a positive viewing experience.
• Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.