Matthew Byrd
Apopka,FL
Summary
Dynamic professional with a proven track record at Sonny's Carwash Services, excelling in customer service and problem-solving. Skilled in forklift operation and SAP, adept at boosting sales through strategic upselling and fostering team collaboration. Demonstrated ability to enhance customer satisfaction and drive revenue growth, achieving and surpassing sales goals. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of carwash parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
11
11
years of professional experience
Work History
Parts Specialist
Sonny's Carwash Services
01.2014 - Current
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Issued parts to technicians to complete customers' repairs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Sales Associate
Sonny's Carwash Services
01.2014 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Representative
Sonny's Carwash Services
01.2014 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree -
Seminole State College of Florida
Sanford, FLSkills
- Team Collaboration
- Problem-solving skills
- Order Fulfillment
- Returns processing
- Ordering parts
- Email Communication
- Coordinating paperwork
- Shipping coordination
- Inventory Auditing
- Customer Service
- Proficient in microsoft
- Forklift Operation
- SAP understanding
Timeline
Parts Specialist
Sonny's Carwash Services
01.2014 - Current
Sales Associate
Sonny's Carwash Services
01.2014 - Current
Customer Service Representative
Sonny's Carwash Services
01.2014 - Current
No Degree -
Seminole State College of Florida
Similar Profiles
Tanner DechantTanner Dechant
Service Technician at Sonny's Carwash ServicesService Technician at Sonny's Carwash Services
Cheryl ThompsonCheryl Thompson
Accounts Receivable Specialist at Hart Fueling ServicesAccounts Receivable Specialist at Hart Fueling Services
Austin WhitakerAustin Whitaker
Service Technician at Sonny's Carwash ServiceService Technician at Sonny's Carwash Service