Strategic human resources executive with a proven track record of bridging human capital management and operational gaps. Develops and implements innovative workforce acquisition and retention programs. Skilled in instituting formalized processes that align with unique organizational cultures and objectives. Recognized as a strategic thought leader introducing solutions-focused concepts for long-term engagement and sustainability.
Overview
16
16
years of professional experience
Work History
Vice President, Total Rewards & HR Operations - North America
TownPark
05.2024 - Current
Strategic HR Leader and key partner to executive division business leaders in aligning Total Rewards and HR Operations strategic roadmap with enterprise goals through analytics and operational excellence, ensuring compliance, scalable, and engaging solutions that support a 12,000+ employee distributed workforce.
Redesigned the staff strategy department implemented SLAs and KPIs to drive accountability and enhance employee satisfaction while delivering $250K in annual operations savings.
Appointed to lead HR & Welfare broker and renegotiate existing vendor contracts, enhancing service delivery and support while generating over $220K in annual savings.
Designed and implemented management compensation programs for exempt and non-exempt populations, including geo-differentiated structures tailored to specific influenced industries.
Established and led the organization’s Workforce Planning function, driving strategic initiatives that delivered significant efficiency gains through headcount forecasting & modeling system enhancements, resulting in exceptional cost basis savings.
Led process improvements and automation initiatives across Workday and Legion Timekeeping systems, enhancing data integrity and accuracy, efficiency, and scalability.
Led change management and communication strategies to drive successful adoption of new systems, policies, and processes across the organization.
Vice President, Human Resources – North America
Scala, Inc., a Stratacache Company
01.2017 - 01.2024
Collaborated with senior leadership to drive the strategy and execution for short and long-term global human capital initiatives and managed human resource operations throughout North America and Europe.
Re-designed and implemented detailed aspects of the integrated Corporate Human Resource Business Partner Organization.
Created $1M+ in savings through streamlined operations, and increased employee satisfaction by 35% via re-designing and executing total rewards platform with key enhancements, including company-sponsored 401K match, disability coverage, and LTI enhancements.
Designed, delivered, and managed corporate talent management programs, including strategic workforce planning, training & development, compensation, talent acquisition, on-boarding, succession, and retention programs.
Designed, executed, and managed workplace environment strategies, including corporate culture and employee relations programs, disciplinary processes, legal & labor compliance programs, HR policy & procedure, H&S, and M&A/divestiture initiatives.
Strengthened the organization’s capacity by developing standard operating procedures, comprehensive handbook with 28 state addendum across the US, and delivering ongoing compliance communication and training for US, Canadian, and EMEA teams.
Evaluated, implemented, consolidated, and managed new HRIS & payroll system for 9 business units across the US & Canada.
Senior Manager, Human Resources
UGI Utilities
01.2016 - 01.2017
Served as a dynamic change agent establishing the organization’s workforce acquisition and retention programs, and strengthening the organization’s capacity by developing, delivering, and training the organization on standard operating procedures and compliance-driven processes.
Implemented an emotional intelligence testing strategy to support effective hiring, retention, and succession planning, resulting in an increase in performance and a 15% reduction in voluntary attrition across core departments.
Led and continually evaluated the Federal affirmative action plans and reporting, providing regulatory compliance expertise to all human resource activities, executive reporting, strategic initiatives, and business training for Federal and State labor compliance and legalities.
Restructured the internal SOX compliance processes for new and existing employment change practices.
Successfully led the Success Factors HRIS system implementation across corporate and subsidiary business units.
Revitalized and managed Workforce Acquisition and Management, Academic Relations and Hiring Compliance strategic processes and programs, budgeting, staff, and compensation initiatives.
Ensured the continuity of cost-effective strategies by creating and launching a preferred vendor program for Human Resources third-party vendors, resulting in 45% reduction in vendor expenses over a 12-month period.
Managed payroll and compensation platform and programs.
Human Resource Manager, Shared Services
PPL Services Corporation
01.2011 - 01.2016
Provided strategic leadership to develop employee programs, corporate recruiting approaches, change management processes, labor compliance programs, and direction to talent acquisition and employment compliance teams.
Collaborated with business lines and service areas senior leaders to identify workplace gaps, evaluate operational challenges, and develop solutions-focused approaches for workforce planning and retention.
Redesigned the organization’s onboarding platforms to support pre-hire activities, onboarding, talent delivery, and compliance.
Championed diversity, equity, and inclusion by implementing DEI-focused hiring and managing corporate affirmative action plans.
Coordinated Federal and State reporting to government offices and managed OFCCP audits.
Introduced and managed military recruiting strategy, including the creation of compelling content, best practices, corporate policies, and procedures.
Reduced vendor costs by 70% throughout a two-year period by restructuring a preferred vendor management program and policies for contingent and retained recruiting agencies.
Integrated BrassRing ATS and onboarding modules into PeopleSoft HRIS across decentralized business units.
Director, Talent Acquisition
Digitas Health
01.2010 - 01.2011
Managed cross-functional team of recruiting managers, coordinators, and contract recruiters throughout the Philadelphia, Boston, and New York locations for both Digitas Health and Razorfish Health.
Maintained a steady pipeline of qualified candidates for permanent, temporary, and freelance openings and collaborated with staff to identify talent needs.
Created and managed social media recruiting programs, presenting weekly metric reports to senior leadership.
Managed compensation programs and workforce utilization strategies for 85% of existing integrated bi-workforce.
Ensured and trained management teams on compliant hiring and employment practices.
Education
Bachelor of Science - Human Resources
Philadelphia University
Skills
Global Human Resource Governance
Mergers & Acquisitions
Organization Change Management
Strategic Planning & Implementation
Total Reward Strategy Management
HRIS System Integration & Management
Talent Acquisition & Retention Strategies
US & Canada Payroll Management
Impact and Performance Management
Diversity, Equity, and Inclusion
Learning & Development
Regulatory Compliance
Workforce Management & Engagement
Data Analytics & Reporting
ADDITIONAL EXPERIENCE
Senior Recruiter Consulting Role, PPL Corporation, Allentown, PA 2010
Manager of Recruiting, Pointroll 2008-2009
Senior Recruiter, GSI Commerce, Inc. 2006-2008
Senior Recruiter Consulting Role, Payquil, Inc., Bala Cynwyd, PA | Refinery, Inc., Hatboro, PA 2006
Human Resource Manager, Advanced Mortgage Concepts, Conshohocken, PA 2002-2006
Timeline
Vice President, Total Rewards & HR Operations - North America