Matthew Callahan

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Attended networking events to build relationships and identify sales opportunities.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Executed successful sales strategies to convert leads into customers.
• Leveraged CRM to collect, organize, and manage sales data and customer information.
• Met and exceeded service level goals to achieve standards and expectations.
• Negotiated prices, terms of sales and service agreements.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Provided extensive support in sales, technical and business areas to key accounts.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
• Prepared client budgets by reviewing client billing and managing monthly invoices.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Worked with customers to develop strategic business and account plans.
• Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.

• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
• Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
• Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
• Conducted market research to identify potential areas of growth for future product development initiatives.
• Managed production of leaflets, posters and newsletters.
• Evaluated market data to develop and create business strategies and marketing plans.
• Prepared sales presentations for clients showing success and credibility of products.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Responsible for a business unit that was 45% of total sales for the company

· Top 10 Beverage Companies

· Top 3 Alcoholic Beverage Companies

• Worked closely with other business units when flavor compounding was necessary
• Had 13 direct reports from Sales Service and Customer Service

• Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
• Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
• Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
• Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
• Developed competitive pricing strategies based on extensive market research data analysis.
• Assisted senior leadership in managing all aspects of operations.

• Negotiated contracts and agreements with suppliers, securing favorable terms for the company.
• Established robust quality control procedures, ensuring products met stringent industry standards while maintaining competitive pricing structures.
• Drove sales growth by identifying untapped markets and developing tailored promotional campaigns that resonated with target audiences.
• Spearheaded cross-functional projects to improve operational efficiency through collaboration between departments.
• Ensured regulatory compliance by staying up-to-date with industry standards, conducting internal audits, and implementing necessary adjustments as needed.