Matthew Campbell
Riviera Beach,FL
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Operations Manager
FedEx Ground
11.2021 - Current
- Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record, and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need
- Provide feedback and follow-up with all impacted employees
- Participate in the development of and responsible for administering company safety strategies and programs
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
Operations Admin
FedEx Ground
03.2020 - 11.2021
- Manage the daily operations of a FedEx Ground facility, ensuring that all processes are completed in an efficient and timely manner
- Supported timely delivery and mitigated loss and damage by Ensure accuracy of data entry into the system for tracking packages and shipments
- Liaise with external vendors and suppliers to ensure quality of services
- Coordinate with other departments to ensure smooth flow of operations.
Customer Service Associate
Walgreens
04.2020 - 04.2021
- Resolved customer issues and ensured a positive customer experience by answering questions
- Registered customer purchases: received cash and gave out change as directed; processed returns, voids, exchanges, rain checks, and refunds as needed
- Kept shelves and counters clean; took inventory and maintained records.
Education
Bachelors in business - Accounting
Florida Atlantic University
Boca Raton, FL12.2024
Skills
- Operations Management
- Critical Thinking
- Time Management
- People skills
- Adaptability
- Team Leadership
- Customer Service
- Problem-solving abilities
- Data Entry
- Money handling abilities
Timeline
Operations Manager
FedEx Ground
11.2021 - Current
Customer Service Associate
Walgreens
04.2020 - 04.2021
Operations Admin
FedEx Ground
03.2020 - 11.2021
Bachelors in business - Accounting
Florida Atlantic University