I enjoy youth athletics, fishing and travel with my family
Matthew Campbell
Pineville,WV
Summary
Dynamic leader with a proven track record in operational efficiency and organizational leadership, notably at CommuniCare Health Services. Skilled in strategic planning and operational review, I excel in fostering diversity and inclusion while driving significant improvements in operational cohesiveness. Achieved notable success in enhancing productivity and operational excellence through executive coaching and policy development. Focused RDO with 15+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in multiple healthcare service lines.
Overview
18
18
years of professional experience
Work History
Board Member
West Virginia Health Care Association
09.2023 - Current
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Presided over board meetings and conducted board business to address organizational objectives.
- Assisted with development of organizational budgets and resource allocation plans.
Regional Director of Operations
CommuniCare Health Services
04.2023 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Regional Director of Operations
Lifetree Therapy Company
05.2014 - 04.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Director of Operations
Arbor Rehabilitation And Healthcare Services
10.2008 - 05.2014
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Speech and Language Pathologist
Jackson Therapy Partners
11.2007 - 10.2008
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
- Facilitated improvement in clients' control of breathing mechanisms, jaw and facial muscles.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Worked with education and medical personnel to develop strategies allowing better communication with individuals with speech and hearing impediments.
- Built solid understanding of individual patients issues through analysis of speech and hearing evaluations.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Speech-Language Pathologist
Genesis Rehabilitation Services
05.2006 - 11.2007
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Evaluated patients and examined mouth, throat and ears using [Type] and [Type] instruments to identify physical impediments.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
Education
Master of Science - Speech-Language Pathology And Audiology
Marshall University
Huntington, WV05.2006
Bachelor of Science - Communication Disorders
Marshall University
Huntington, WV05.2003
Skills
- Regulatory Compliance
- Conflict Mediation
- Policy evaluation
- Policy Development
- Operations Management
- Organizational Leadership
- Diversity and Inclusion
- Industry Expertise
- Risk Reduction
- Leadership experience
- Operational Efficiency
- Executive coaching
- Strategic Planning
- Operational review
Accomplishments
*AHCA Future Leaders Graduate 2017
*Active committee involvement with WV BMS and Medicaid for payment reform to SNF's
*Grew organization teams to reduce turnover to less than 20%
*Successful leadership fiscally and operationally to sustain operations acRoss 16 SNFs and 1800+ beds
Interests
Timeline
Board Member
West Virginia Health Care Association
09.2023 - Current
Regional Director of Operations
CommuniCare Health Services
04.2023 - Current
Regional Director of Operations
Lifetree Therapy Company
05.2014 - 04.2023
Regional Director of Operations
Arbor Rehabilitation And Healthcare Services
10.2008 - 05.2014
Speech and Language Pathologist
Jackson Therapy Partners
11.2007 - 10.2008
Speech-Language Pathologist
Genesis Rehabilitation Services
05.2006 - 11.2007
Master of Science - Speech-Language Pathology And Audiology
Marshall University
Bachelor of Science - Communication Disorders
Marshall University
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