Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Campbell

Lafayette

Summary

Personable and efficient with thorough understanding of online grocery processes and customer service. Possesses knowledge of inventory management and digital order fulfillment, ensuring accurate and timely deliveries. Capable of enhancing customer satisfaction and streamlining operations to boost overall efficiency.

Retail professional committed to maintaining optimal stock levels and ensuring well-organized store environment. Proven ability to support smooth retail operations with effective restocking and neat product displays. Recognized for teamwork and adaptability to changing needs, with strong focus on inventory management and time management.

Overview

1
1
year of professional experience

Work History

Stocker

Walmart
01.2024 - 06.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained effective team member communication.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.


Online Grocery Associate

Walmart
08.2023 - 01.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.

Education

High School Diploma -

McCutcheon High School
Lafayette, IN
06-2023

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable

Timeline

Stocker

Walmart
01.2024 - 06.2024

Online Grocery Associate

Walmart
08.2023 - 01.2024

High School Diploma -

McCutcheon High School

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Matthew Campbell