MATTHEW P. CANFIELD
Katy,TX
Summary
Over 15 years of information technology experience. Last 2-3 years in sales administrator role for small business.
Overview
16
16
years of professional experience
Work History
SALES ADMINISTRATOR
01.2021 - 01.2023
- Work directly with client to determine and verify their needs
- This includes the fields of healthcare, manufacturing, law and title/finance
- Create client quotes for equipment and services
- Work directly with vendors to customize product based on their technology and pricing needs
- Manage post sale queue for quotes that have been accepted
- Monitor and update status of post sale tickets
- Oversee shipping and receiving, keep client updated with ticket status
- Communicate with tech team for provisioning and scheduling
- Monitor and document equipment status using company remote software to determine potential upgrades
- Manage all onboarding of new phone systems
- Work directly with phone vendor, client and tech team to facilitate conversion to new phone service.
INFORMATION TECHNOLOGY
01.2007 - 01.2021
- Identify, diagnose and resolve level one problems for users of the mainframe, personal computer software and hardware, network, the Internet and new computer technology, communicates solutions to end-users
- This includes end users in the fields of healthcare, manufacturing, law and title/finance
- Provide one-on-one end-user problem resolution over the phone for Personal
- Computer (PC) software
- Deliver, tag, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals
- Diagnose and resolve end-user network or local printer problems, PC hardware and server problems, e-mail, Internet, and local-area network access problems
- Help install local area network cabling systems and equipment such as network interface cards, and switches
- Assist Network Technicians in creating materials for end-user frequently asked questions (FAQs)
- Perform site surveys and onboarding
- Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Perform desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Education
BS - Justice Studies
Arizona State University
2001
Skills
- Customer Support Needs Assessment
- Goal Attainment
- Selecting Suppliers
- Analytical Problem Solver
- Reading Comprehension
- Information Updates
Timeline
SALES ADMINISTRATOR
01.2021 - 01.2023
INFORMATION TECHNOLOGY
01.2007 - 01.2021
BS - Justice Studies
Arizona State University
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