Matthew Caputo

• Responsible for all calls deemed "high priority" which includes but is not limited to :

- Elevated customer issues or concerns

- Installation, service and maintenance of high end equipment or equipment requiring a specific knowledge base Including Boilers, Mini Splits, Heat pumps, Tankless water heaters, Communicating equipment etc.

• Supervised daily operations of service, installation and maintenance teams for HVAC systems.
• Conducted regular inspections to ensure compliance with safety standards and quality control measures.
• Trained and mentored new and developing technicians on best practices when installing, servicing and maintaining HVAC equipment.
• Implemented process improvements to enhance efficiency in service delivery and customer satisfaction.
• Developed training materials to improve technician knowledge in all aspects of field work concerning HVAC equipment including both older out of date equipment and new emerging HVAC technologies.
• Fostered strong client relationships through effective communication and problem resolution strategies.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
• Streamlined communication between field team and management, ensuring timely updates and problem resolution.
• Provided feedback to workers on job performance and safety procedures.
• Created and implemented plans to maximize efficiency of workers.
• Assisted in recruiting and hiring new service technicians

• Diagnosed and repaired heating and cooling systems to ensure optimal performance.
• Conducted routine maintenance and inspections on HVAC equipment, enhancing system reliability.
• Collaborated with team members to streamline service processes, improving response times.
• Managed inventory of tools and parts, ensuring availability for timely repairs and installations.
• Resolved customer inquiries and complaints effectively, enhancing client satisfaction levels.

• Furnished and installed residential HVAC equipment
• Furnished and installed light commercial HVAC equipment up to 20 tons
• Measured and fabricated metal required for residential furnace and AC replacements.
• Trained and mentored junior installers on best practices and efficient installation techniques.

• Installed new construction HVAC systems
• Trained and mentored new and developing HVAC installers

• Organizing warehouse stock and tool room supplies
• Fabricated metal ductwork and fittings for installation jobs
• Insulated metal ductwork and fittings for installation jobs
• Assisted technicians with installation and maintenance of heating and cooling systems.