Matthew Cardenas
Winter Garden
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Coach
11.2025 - Current
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Documented customer complaints and completed corrective action requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
FOH & BOH Team Member
PDQ
10.2021 - 10.2025
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Organized kitchen supplies and kept up with restaurant cleanliness.
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Floor Associate Cashier
Five Below
09.2022 - 02.2023
- Issued receipts and processed refunds, credits, or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Team Member
Firehouse Subs
01.2022 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Sales Associate
Bon Apetit
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Help coordinate sales transactions and deliver products in timely manner.
Education
High School Diploma -
Horizon High School
Winter GardenAssociate of Arts - Computer Science
Valencia College
Orlando, FL05-2027
Skills
- Performance tracking
- Business development
- Customer order management
- Order optimization
- Microsoft office expertise
- Cold calling
Certification
- Word Certified circa 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Sales Support Specialist
Coach
11.2025 - Current
Sales Floor Associate Cashier
Five Below
09.2022 - 02.2023
Crew Team Member
Firehouse Subs
01.2022 - 09.2022
FOH & BOH Team Member
PDQ
10.2021 - 10.2025
Sales Associate
Bon Apetit
05.2021 - 08.2021
High School Diploma -
Horizon High School
Associate of Arts - Computer Science
Valencia College