Matthew Carlin
Summary
Highly motivated professional with over 19 years of experience in providing customer service and support. Skilled in conflict resolution and problem solving. Proven ability to multitask and manage in fast-paced environments maintaining accuracy and attention to detail.
Overview
25
25
years of professional experience
Work History
Estimator
Ultimate Home Services
07.2021 - 12.2023
- Processed 100+ reconfigurations daily for change in material for install projects
- Ensures accuracy of estimations and details
- Manages relationship between customers and store from detail to sale
- Worked remotely from home. Managed daily work tasks and met all required daily metrics
Contract Review
Ultimate Home Services
06.2019 - 07.2021
- Processed 150+ contracts to ensure contract sold matches what was estimated
- Communicates between store to correct missing material and labor
- Calculates missing material and labor for projects sold incorrectly
- Engages in training for new hires
- Worked remotely from home. Managed daily work tasks and met all required daily metrics
Quality Assurance
Ultimate Home Services
07.2017 - 06.2019
- Manages customer concerns for ongoing and completed projects
- Coordinates between service installers and customer for scheduling work orders
- Processes field reports to provide plan to correct repairs and follow up work
- Communicates with customer to ensure work has been completed and corrected
Installed Sales Coordinator
Lowe's Home Improvement
07.2016 - 06.2017
- Manages relationship with 15+ installers
- Ensure customers are satisfied with all install needs
- Handles all manufacture claims within team
- Runs team meetings, and is a mentor for all new hires.
General Manager
Mac Made Easy
04.2014 - 04.2016
- Managed ordering, tracking and inventory for all store products
- Received shipments of new supplies and organized sales floor.
- Managed weekly bank deposit procedures.
- Managed retail floor, engaging with customers for all sales.
- Checked in customer's equipment by creating detailed repair tickets.
- Worked with high volume customers for special orders that involved purchase orders.
- Managed all human resource responsibilities for recruitment of new hires.
- Managed company's social media and advertising to generate engagement and business.
Rental Agent
Dollar Thrifty Automotive Group, Inc.
09.2013 - 02.2014
- Rented vehicles and processed reservations for customers
- Utilized up-selling additional coverage and upgrades to meet certain commission requirements
- Managed reservations and scheduling of rental fleet to ensure inventory was sufficient.
Rental Agent
Budget Rent a Car
04.2006 - 10.2006
- Rented vehicles and processed reservations for customers
- Utilized up-selling additional coverage and upgrades to meet certain commission requirements
- Cleaned rental cars during slower periods
- Transported customers from hotels to airport
- Managed reservations and scheduling of rental fleet to ensure inventory was sufficient.
General Manager
Steese Mini Storage
03.2002 - 09.2005
- Managed all aspects of construction of the storage units
- Lead a team of 15 team members
- Rented out storage units
- Headed the redesign of the storage units
- Increased sales Year of Year
- Managed all relationship with contractors and all repairs of the facility
- Interviewing, hiring, training, on-boarding, scheduling and supervision of employees.
Produce Clerk
Safeway Food and Drug
06.1999 - 03.2003
- Organized and checked in shipments of new produce
- Created displays and stocked produce floor with new products
- Cleaned and prepared produce for produce floor
- Tracked daily temperatures for displays and removed old products.
Education
Bachelor of Science - New Media
Indiana University, School of Informatics
Indianapolis, IN12.2012
Skills
- Strong communication skills
- Problem analysis and problem solving
- Adaptability and ability to work under intense pressure
- Leadership and conflict resolution
- Planning and organizing
- Recruiting and Interviewing
- Systems; Apple OS, Apple iOS, Windows
- Software: MS Office Suite, Pages, Numbers, Keynote, Final Cut, Adobe Production Suite, Logic Sound Forge, Pro Tools, Light speed, Floor Wizard estimation
Timeline
Estimator
Ultimate Home Services
07.2021 - 12.2023
Contract Review
Ultimate Home Services
06.2019 - 07.2021
Quality Assurance
Ultimate Home Services
07.2017 - 06.2019
Installed Sales Coordinator
Lowe's Home Improvement
07.2016 - 06.2017
General Manager
Mac Made Easy
04.2014 - 04.2016
Rental Agent
Dollar Thrifty Automotive Group, Inc.
09.2013 - 02.2014
Rental Agent
Budget Rent a Car
04.2006 - 10.2006
General Manager
Steese Mini Storage
03.2002 - 09.2005
Produce Clerk
Safeway Food and Drug
06.1999 - 03.2003
Bachelor of Science - New Media
Indiana University, School of Informatics
Similar Profiles
Bradly PhillipsBradly Phillips
Factory Worker at Ultimate Home ServicesFactory Worker at Ultimate Home Services
Chad DeckerChad Decker
OH at ULTIMATE HOME SERVICES, LLCOH at ULTIMATE HOME SERVICES, LLC
Elmira DarringtonElmira Darrington
Home Care Provider at AMA Ultimate Home Health ServicesHome Care Provider at AMA Ultimate Home Health Services
Alexander PerezAlexander Perez
Estimator at W-Industries of Texas, LLCEstimator at W-Industries of Texas, LLC
Cameron GrahamCameron Graham
Estimator at L.M. McLamb & Son ConstructionEstimator at L.M. McLamb & Son Construction