Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Statement
Timeline
Generic

Matthew Carlos

Windermere

Summary

Dynamic security professional with extensive experience at Securitas Security Services USA, excelling in surveillance monitoring and incident reporting. Proven ability to build strong customer relationships while effectively managing emergency responses. Recognized for enhancing safety protocols and fostering teamwork, ensuring a secure environment for all stakeholders. First aid certified and committed to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Armed Security Officer

Lost Planet Maze
Virginia Beach
04.2025 - 05.2025
  • Provided assistance to law enforcement agencies in apprehending suspects when necessary.
  • Responded quickly and appropriately to emergency situations, including medical emergencies.
  • Conducted security checks on personnel entering and exiting the premises.
  • Adhered to company policies regarding access control procedures for visitors and guests and contractors.
  • Interacted with customers in a professional manner while providing directions or responding to inquiries.
  • Followed established protocol for responding to alarms or other emergency situations.
  • Monitored the premises for any suspicious activity and maintained detailed mental observations of individuals on site.
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Fostered strong customer relationships to encourage repeat business while consistently maintaining a professional appearance and demeanor.

Security Officer

Securitas Security Services USA
Newport News
03.2025 - 05.2025
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Performed first aid and CPR when necessary during emergency situations.
  • Enforced access control measures in accordance with established procedures.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted in the development and implementation of security policies and procedures.
  • Assisted with crowd control during large events held at the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided escorts for visitors as needed throughout the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Police

Newport News Police Department
03.2023 - 12.2024
  • Participated in training exercises to maintain proficiency in various law enforcement techniques and tactics.
  • Assisted in crime scene management, securing the area to preserve vital evidence for investigators.
  • Improved community safety by conducting thorough investigations and compiling accurate reports of incidents.
  • Responded to Traffic Accidents and directed traffic.
  • Completed and filed important paperwork involving warrants and tickets issued.
  • Patrolled given areas to ensure safety for the public.
  • Maintained relationships with civilians to further build trust within my community.
  • Supported crime prevention efforts by participating in community outreach programs and addressing local concerns.
  • Assisted police officers with various tasks, resulting in increased efficiency and productivity within the department.
  • Increased officer safety through regular maintenance checks on department equipment such as radios and vehicles.
  • Transported government property for safety checks.
  • Processed crime scene evidence.
  • Provided logistical support for special events and emergency situations, ensuring smooth operations and public safety.
  • Assisted detectives with surveillance operations, providing crucial intelligence leading to arrests and convictions of criminals.
  • Contributed to successful prosecution efforts by accurately documenting findings during investigations and presenting clear reports in court proceedings.
  • Managed evidence effectively, preserving its integrity for use in legal proceedings and criminal investigations.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Cashier

Publix
03.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Accountable for customer transactions and helping locate items.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Pharmacy Technician/Customer Service Cashier

Walgreens
08.2021 - 01.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Cashier

McDonald's
12.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Miami Dade Prep
Miami, FL
02-2023

Skills

  • Surveillance monitoring
  • First aid certification
  • Incident reporting
  • Crowd management
  • Customer service
  • Relationship building
  • Communication skills
  • Team collaboration
  • Emergency Response

Certification

  • DCJS Special Conservator of the Peace
  • OC Certified
  • CPR Certified
  • FHC

Languages

Portuguese
Native/ Bilingual
Spanish
Professional

Personal Statement

Driven, growth-oriented professional motivated by a deep commitment to being a positive role model for my daughter, Dedicated to continuous learning, personal development, and putting in the hard work required to excel in any role I undertake. Eager to contribute, grow, and create a meaningful, stable future through professional excellence.

Timeline

Armed Security Officer

Lost Planet Maze
04.2025 - 05.2025

Security Officer

Securitas Security Services USA
03.2025 - 05.2025

Police

Newport News Police Department
03.2023 - 12.2024

Cashier

Publix
03.2022 - 01.2023

Pharmacy Technician/Customer Service Cashier

Walgreens
08.2021 - 01.2022

Cashier

McDonald's
12.2020 - 08.2021

High School Diploma -

Miami Dade Prep

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