Matthew Caron
Springfield,MA
Summary
Passionate and self-motivated Co-Owner with a background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising new hires and interns with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, upbeat attitude, and a drive to succeed in a positive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Co-Owner/Strength and Conditioning Coach
New England Functional Fitness
06.2017 - Current
- Developed a strong company culture, promoting teamwork and communication among staff members.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Implemented innovative marketing campaigns to expand client base and increase brand awareness.
- Mentored employees and interns to improve work performance, promoting professional development and growth within the company.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maintenance Officer
Hampden County Sheriff's Department
07.2015 - 08.2016
- Improved equipment reliability by conducting regular maintenance and inspections.
- Reduced downtime through preventative maintenance tasks and timely repairs.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Desk Clerk
Registry Of Motor Vehicles
07.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Renewed and ordered duplicates for customers with driver's licenses and vehicle registrations
Education
Bachelor of Science - Applied Exercise Science
Springfield College
Springfield, MA05.2017
High School Diploma -
Cathedral High School
Springfield, MA06.2013
Skills
- Business Growth
- Recruiting and Training
- Customer Retention
- Customer Relations
- Small Business Operations
- Organizational skills
- Problem solving
- Adaptability
- Leadership abilities
Websites
Certification
-Certified Strength and Conditioning Specialist (CSCS) - Since 2018
-CPR/AED Certified (American Heart Association)
-Blood Flow Restriction (B Strong BFR) Certified
Timeline
Co-Owner/Strength and Conditioning Coach
New England Functional Fitness
06.2017 - Current
Maintenance Officer
Hampden County Sheriff's Department
07.2015 - 08.2016
Desk Clerk
Registry Of Motor Vehicles
07.2013 - 08.2014
Bachelor of Science - Applied Exercise Science
Springfield College
High School Diploma -
Cathedral High School
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