Matthew Cartagena
Summary
Customer dedicated, quality driven and detail oriented Computer Science graduate with technical and analytical proficiency. Interested in pursuing an information technology position with opportunities to present creative strategies through the application of developed systematic resources.
Overview
17
17
years of professional experience
Work History
Software Application Specialist
Axiom Software Ltd
01.2019 - Current
- Provide Support, Training and Enhancement needs for all new and existing users
- In-depth Knowledge of clients' businesses, systems and processes
- Traveling to the client's location for Installations of software as well as performing web-based sessions to resolve issues
- Program Testing, Documentation and implementing new software programs and changes to existing software
IT Desktop Support
Transcontinental Credit & Collections
10.2017 - 12.2018
- Provide Helpdesk Support for the entire company
- Software/Hardware Installation and Implementation
- Encoding files and properly processing
- Retrieving, Arranging and Evaluating Documentation of archival collections
User Experience Specialist
Corstar Communications
06.2017 - 09.2017
- Provided technical support for faculty, students and parents throughout the school district
- Assist parents and students by addressing software installation and operation questions
- Imaging and implementing required school programs for faculty and students laptops/tablets
- Scheduling parent and student appointments for updates and fixes
- Managed inventory of over 900 tablets including teacher devices (projectors, desktops, television screens, etc)
SmartTech Technology Specialist
MSA Security
10.2016 - 01.2017
- Responsible for troubleshooting desktop and internal production with software and hardware
- Maintain compliance with company technical standards
- Analyze trends, perform research and system monitoring
- Installing and implementing Windows client systems (software and hardware applications)
Materials Management
Hudson Valley Hospital Center
07.2008 - 10.2016
- Responsible for safely delivering and receiving all hospital inventory
- Place orders of prescribed materials needed to accompany patients' visits
- Inventory tracking of all materials needed by staff and personnel
- Receiving, unpacking, verifying and recording of incoming merchandise or material
- Arranging transportation of all products received
Education
B.S. - Computer Science, Information Systems
Mercy College
Dobbs Ferry, NY05.2016
A.A.S. - Liberal Arts and Sciences
SUNY Westchester Community College
Valhalla, NY05.2012
Skills
- Writing Skills
- SQL
- Javascript
- Windows
- Azure DevOps
- Microsoft Office
- Mac OS
- Photoshop
- Active Directory
Timeline
Software Application Specialist
Axiom Software Ltd
01.2019 - Current
IT Desktop Support
Transcontinental Credit & Collections
10.2017 - 12.2018
User Experience Specialist
Corstar Communications
06.2017 - 09.2017
SmartTech Technology Specialist
MSA Security
10.2016 - 01.2017
Materials Management
Hudson Valley Hospital Center
07.2008 - 10.2016
A.A.S. - Liberal Arts and Sciences
SUNY Westchester Community College
B.S. - Computer Science, Information Systems
Mercy College
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