Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Carter

Verona,KY

Summary

Dynamic Service Manager with a proven track record at Chipotle, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Skilled in employee training and conflict resolution, fostering a collaborative environment that drives success and meets business goals.

Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.

Overview

3
3
years of professional experience

Work History

Service Manager

Chipotle
06.2023 - Current
  • Oversaw daily operations, ensuring adherence to company standards and policies.
  • Trained and mentored team members, fostering a productive work environment.
  • Implemented process improvements that enhanced service efficiency and customer satisfaction.
  • Managed inventory levels, optimizing stock availability while minimizing waste.
  • Resolved customer complaints swiftly, maintaining high service quality and brand reputation.
  • Collaborated with upper management on strategic initiatives to drive operational excellence.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.

Crew Member

Kroger
08.2022 - 05.2024
  • Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
  • Collaborated with team to manage inventory levels and restock supplies promptly.
  • Assisted in training new crew members on operational procedures and best practices.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

BBA - Finance

University of Cincinnati
Cincinnati, OH
06-2029

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Conflict resolution
  • Team collaboration and leadership
  • Employee relations

Accomplishments

  • Supervised team of 20 staff members.
  • Participating in a business idea project in one of my courses
  • Documented and resolved labor overuse which led to higher profits.
  • Achieved earlier closing time through effectively helping with employees' duties.

Timeline

Service Manager

Chipotle
06.2023 - Current

Crew Member

Kroger
08.2022 - 05.2024

BBA - Finance

University of Cincinnati

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