Matthew Caudill
Crivitz
Summary
Personable and organized with knack for overseeing daily operations and ensuring smooth workflow. Possesses solid understanding of inventory control and staff coordination, coupled with keen attention to detail in maintaining high standards. Committed to fostering productive work environment and driving team success
Overview
16
16
years of professional experience
Work History
Floor Supervisor
State Collections Inc.
10.2018 - 10.2023
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Processed payments with focus on accuracy and efficiency.
- Coached employees and trained on methods for handling various aspects of billing, complicated issues, and difficult customers.
- Evaluated work of 11 floor employees to improve performance.
Department Head (Kitchen)
McDonalds
03.2015 - 08.2018
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Collaborated with department personnel to coordinate
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
APAC
01.2013 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Shift Manager
McDonalds
06.2007 - 12.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
GED -
Monroe Virtual School
Crivitz, Wisconsin01.2011
Skills
- Management and Leadership Experience
- Multi-tasking and Time Management
- Conflict Resolution and Problem Solving
- Positive Disposition
- Individually Motivated
- Active listening
- Computer Skills
- Customer Service Experience
- Quick Learner
- Cash handling and management
- Loyalty
- Strong work ethic
Timeline
Floor Supervisor
State Collections Inc.
10.2018 - 10.2023
Department Head (Kitchen)
McDonalds
03.2015 - 08.2018
Customer Service Representative
APAC
01.2013 - 07.2014
Shift Manager
McDonalds
06.2007 - 12.2012
GED -
Monroe Virtual School
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