Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Cavagnaro

The Colony,TX

Summary

Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, adept in regulatory compliance and medication management. Proven track record in enhancing team performance through effective staff training and performance reporting. Skilled in inventory control and scheduling, fostering a collaborative environment that prioritizes exceptional customer service.

Overview

23
23
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
Carrollton, TX
03.2021 - Current
  • Worked closely with store manager to maintain day-to-day operations.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Managed weekly schedules and requests for leave.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Pharmacy Technician

Walgreens
Carrollton, TX
03.2004 - 03.2021
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Operated cash registers to accept payments from customers.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Managed filing of prescriptions, both electronically and manually.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Assisted in training new employees on pharmacy procedures.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

Photo Technician

Walgreens
Carrollton, TX
02.2002 - 03.2004
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.

Education

Associate of Science -

Brookhaven College
Dallas, TX
08-2019

Skills

  • Regulatory compliance
  • Pharmacy operations
  • Medication management
  • Staff training
  • Performance reporting
  • Inventory control
  • Scheduling
  • Customer service
  • Team building
  • Communication skills

Timeline

Pharmacy Operations Manager

Walgreens
03.2021 - Current

Pharmacy Technician

Walgreens
03.2004 - 03.2021

Photo Technician

Walgreens
02.2002 - 03.2004

Associate of Science -

Brookhaven College

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Matthew Cavagnaro