MATTHEW CAVANAUGH
Natick,MA
Overview
7
7
years of professional experience
Work History
Senior Surgical Scheduler
Massachusetts General Hospital
Boston, MA, USA
08.2023 - Current
- Coordinate complex surgical schedules supporting physicians and medical teams in fast-paced clinical environments.
- Maintain clear communication between patients, physicians, and hospital departments during high-volume operations.
- Contribute to a collaborative healthcare environment dedicated to patient safety and emergency response readiness.
Patient Service Coordinator
Massachusetts General Hospital
Boston, MA, USA
12.2022 - 08.2023
- Served as a key front-line contact in a high-volume medical setting supporting patient care operations.
- Assisted patients during stressful medical situations with calm communication and problem solving.
- Developed and implemented training programs aligned with organizational goals.
Appeals Analyst
Harvard Pilgrim Health Care
10.2020 - 12.2022
- Investigated complex medical and insurance cases requiring careful review and critical decision making.
- Managed 80+ cases monthly while maintaining high accuracy and attention to detail.
- Demonstrated strong composure when handling sensitive or high-stress cases.
Senior Member Service Representative
Harvard Pilgrim Health Care
10.2018 - 10.2020
- Handled 60+ high-volume calls daily assisting customers with urgent issues and complex concerns.
- Resolved problems efficiently while maintaining professionalism and composure.
- Earned multiple recognitions for outstanding service and dedication to helping others.
Education
High School Diploma -
Weymouth High School
Weymouth, MAContinuing Education - Liberal Arts
Quincy College
Quincy, MASkills
- Emergency Response Mindset
- Team-Based Operations
- Calm Decision Making Under Pressure
- Emergency Medical Support
- Conflict Resolution & De-escalation
- Operational Coordination
- Strong Work Ethic & Reliability
- Adaptability & Flexibility
Certifications & Emergency Training
Basic Life Support (BLS) Provider – CPR Certification
Clinical Training Center at Boston Medical Center
Training Site: MassBay Community College
Course Date: January 20, 2026
eCard Code: 265419846876
Emergency Medical Technician (EMT) Program — In Progress
MassBay Community College
Start Date: January 2026
Expected Completion: May 2026
Timeline
Senior Surgical Scheduler
Massachusetts General Hospital
08.2023 - Current
Patient Service Coordinator
Massachusetts General Hospital
12.2022 - 08.2023
Appeals Analyst
Harvard Pilgrim Health Care
10.2020 - 12.2022
Senior Member Service Representative
Harvard Pilgrim Health Care
10.2018 - 10.2020
High School Diploma -
Weymouth High School
Continuing Education - Liberal Arts
Quincy College