Matthew Cedillo
San Antonio,TX
Summary
Assistant Manager with a proven track record at Discount Tire, excelling in customer service and team leadership. Enhanced customer satisfaction by communicating with my customers providing an easy inviting and safe service . Skilled in inventory oversight and keeping with up with product seeing what is needed. Caring and cultivating a collaborative environment that prioritizes quality service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Discount Tire
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Performed routine checks on equipment and operations to maintain adherence to safety regulations.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Southside High School
San Antonio, TX06.2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Staff training and development
- Task delegation
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Coaching and mentoring
- Inventory Oversight
- Service Quality Management
- Sales monitoring
- Teamwork and collaboration
- Computer skills
- Working with Vendors and Suppliers
Timeline
Assistant Manager
Discount Tire
11.2020 - Current
High School Diploma -
Southside High School
Similar Profiles
Stephen HaylorStephen Haylor
5S Assistant Manager at Discount Tire (Americas Tire)5S Assistant Manager at Discount Tire (Americas Tire)
Jaydon AndersonJaydon Anderson
Service Coordinator & Sales Apprentice at Discount Tire Tire CompanyService Coordinator & Sales Apprentice at Discount Tire Tire Company
Marlon QuintosMarlon Quintos
Tire Technician at Discount TireTire Technician at Discount Tire
Leon RamirezLeon Ramirez
Sales Apprentice Technician at Discount TireSales Apprentice Technician at Discount Tire
Jack WardJack Ward
Front Desk Staff Member at VP Racing FuelsFront Desk Staff Member at VP Racing Fuels