Matthew Cerda
Downey,CA
Summary
Experienced lube technician with a strong background in automotive vehicle maintenance and servicing. Proven track record of reliability through effective completion of oil changes and minor repairs, resulting in utmost customer satisfaction. Consistently delivers top-notch service by efficiently and thoroughly carrying out vehicle maintenance tasks. Eager to expand automotive skillset and contribute to company's success through exceptional service.
Overview
2
2
years of professional experience
Work History
LUBE SERVICE TECHNICIAN
Norm Reeves Ford Lincoln
07.2023 - Current
- Utilized hand tools such as sockets sets, torque wrenches and screwdrivers to perform various tasks
- Performed certain Recalls such as door latches, wiper arms, wiper motors, replace fuel line, shifter cable bushings, and other basic recalls
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Performed tire rotations and balancing; changed tires when needed
- Assisted in training new staff members on shop procedures
- Identified potential issues in vehicle performance by performing visual inspections; made recommendations for necessary repairs or service
- Followed safety guidelines and procedures while operating shop equipment and working on vehicles
Service Valet
Norm Reeves Ford Lincoln
11.2022 - Current
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
- Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
Education
AUTOMOTIVE (FORD ASSET) -
Cerritos College
Cerritos, CA10.2024
Skills
- Team Collaboration
- Safety Procedures
- Valid Driver's License
- Automotive Tools Usage
- Continuous learning mindset
- Reliable
- Professionalism
- Dependable and Responsible
Timeline
LUBE SERVICE TECHNICIAN
Norm Reeves Ford Lincoln
07.2023 - Current
Service Valet
Norm Reeves Ford Lincoln
11.2022 - Current
AUTOMOTIVE (FORD ASSET) -
Cerritos College
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