Matthew Cervantes
Boerne,TX
Summary
Assisted customers with inquiries and resolved issues to foster positive experiences.,Supported team initiatives to improve overall customer satisfaction through collaboration.,Facilitated effective communication among team members to enhance problem-solving efforts.
Overview
1
1
year of professional experience
Work History
Curbie
HEB Grocery Store
Boerne, TX
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
ASE Certification - Electrical - Automotive Engineering
Boerne-Champion Highschool
Boerne, TX05.2026
Boerne-Champion Highschool
Boerne, TX05.2026
Skills
Customer service
Problem solving
Team collaboration
Time management
Conflict resolution
Critical thinking
Maintenance & repair
Multitasking
Team building
Calm under pressure
First Aid/CPR
Lift Heavy Weights
Effective communication
Excellent communication
Task prioritization
Analytical and critical thinking
Affiliations
- Lift weights often
- High grades in school
- Friendly to all
- Able to listen and learn
Languages
Spanish
Limited
References
References available upon request.
Accomplishments
- Curbie of the period
- H-E-Buddy
Timeline
Curbie
HEB Grocery Store
07.2025 - Current
Boerne-Champion Highschool
ASE Certification - Electrical - Automotive Engineering
Boerne-Champion Highschool