Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
GeneralManager

Matthew Chang

Business Operations & Marketing Professional
Tampa,FL

Summary

Outgoing operations and executive support professional with 10 years of experience adept at cultivating productive relationships with internal and external stakeholders. Accomplished operations executive with a successful track record overseeing regional Marketing, IT, HR/training and property at SaltBlock Hospitality Group, Dolce Delights, and NVGTN, allowing for growth in all sectors as well as opportunities to develop new ventures. Operational subject-matter expert eager to support and enhance the company's vision, its leaders, and its clients with hard work and flexible approach.

Overview

19
19
years of professional experience
10
10
years of post-secondary education
2
2
Languages
8
8

Years of volunteer experience

1
1
Certificate

Work History

Warehouse Operations Supervisor

NVGTN
Clearwater, FL
2019.06 - Current
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Conducted inventory audits with 95% accuracy following company procedures
  • Managed over $1m in inventory and 40 employees in 100,000 square-foot warehouse.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led warehouse improvement initiatives by leveraging technology to advance operational efficiencies and increase revenue.

Marketing and Entreprenurial Intern

Tampa Bay WaVE
Tampa, FL
02.2015 - 05.2016
  • Managed various social media platforms and utilized Hootsuite to schedule posts, pictures, and other media content
  • Board Member of the community culture team, who ensured that each entrepreneur and startup team was well accommodated
  • Assisted with organizing events through Eventbrite, created the page, contacted attendees, monitored tickets, and payment
  • Promoted events months in advance and outlined strategies for the space layout and setup of the program itinerary
  • Implemented live tweeting and social media management for any WaVE hosted or sponsored events
  • Trained other interns in company procedures, policies, and daily routines
  • Collected data from clients to be reviewed for a grant by the City of Tampa and U.S. Small Business Association
  • Maintained Batchbook CRM with the most up to date customer contact information, interaction tracking, workflows, and projects
  • Utilized Mailchimp email marketing service to manage mailing lists and create email marketing campaigns to send to customers.

Marketing Specialist and Outreach Coordinator

Bricks 4 Kidz
Tampa, FL
02.2015 - 05.2016
  • Increased awareness through personal selling and marketing at the Gasparilla Music Festival, as well as Summer Splash 2015
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Analyzed data from previous and current marketing campaigns to improve future results.
  • Optimized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Determined optimal targets, competitor offerings and tactics by studying and analyzing demographic data.
  • Created new partnerships with local businesses such as Alessi Bakery and the Glazer Museum to contract their services for birthday parties

Personal Trainer / Group Instructor

HARBOUR ISLAND ATHLETIC CLUB & SPA
Tampa, FL
07.2019 - 11.2020
  • Managed 20 personal training clients weekly, supervising strength training, cardiovascular exercise, diet, and recovery
  • Developed, planned, and marketed high energy, full participation, personal and group fitness sessions throughout the week for up to 30 people at once
  • Aid in client recovery by means of percussion and compression therapy relieving muscle soreness, improving range of motion, and promoting circulation
  • Successfully designed and marketed custom fitness programs and promotions within the athletic club
  • Partnered with other trainers, the membership team, and tennis instructors on maximizing value to members
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Met health education and wellness objectives with implementation of new training programs.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Educated customers through creative presentations about health and personal benefits of services.

Assistant Operations Manager

SaltBlock Hospitality Group
Tampa, FL
01.2016 - 02.2020
  • Led, planned, packed, set-up, and broke-down 500+ public and private small-to-large production events throughout Florida
  • Managed cross-functional teams between 2-25 staff by assigning roles, evaluating performance, adjusting on-site labor when necessary, leading pre-shift meetings, and reporting event specifics for QA review to corporate leadership
  • Supervised warehouse operations through asset organization to optimize logistical workflows, full-cycle inventory management, and PO-processing
  • Maintained routine supply runs to acquire the specific inventory required for our commissary and satellite locations
  • Created SOPs and SOS documentation in order to minimize error and boost efficiency amongst all areas
  • Collaborated with corporate sales on client engagements to meet event goals, maintain deadlines, understand venue-specific environments and logistics, in addition to resolving complaints or service issues
  • Executed marketing guidelines and maintained design aesthetics pertaining to product offerings and immersive guest experience, inclusive of large displays, chef-attended stations, pop up bars, charcuterie boards, and client-requested specifics
  • Supported the Chief of Staff/Director of Operations with various change management projects and organizational initiatives

Operations Manager

Dolce Delights
Houston, TX
08.2017 - 02.2018
  • Reviewed daily financial reports and audited variances with staff to keep records accurate
  • Developed and implemented daily operations plans such as schedule, employee assignments and promotional strategies
  • Successfully brokered partnership with Fivestar Rewards and established rewards program driving customer retention from 15% to 35%
  • Updated and published SOPs using stakeholder, customer and employee feedback resulting in increased efficiency and responsiveness to demands
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Increased response to production and sales reports from 40% to 100% in three months then enabled management to quickly act on reports
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales

Membership Counselor

LA Fitness
Brandon, FL
01.2016 - 06.2017
  • Met and exceeded revenue goals by 20% through generating new leads and identifying new clients.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Built professional sales presentations to promote club amenities to groups of potential customers.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Resolved account issues for existing and potential members, helping to build lasting rapport and boosting revenue opportunities.

Dental Technician

DANIEL S. CHANG, D.D.S.
Hicksville, NY
04.2009 - 01.2016
  • Created over 100 sets of dentures, retainers, and mouth guards with 99% accuracy adhering to prescriptions and patient needs.
  • Maintained 1,000 patient and financial records through the practice’s ERP database and integrated treatment logs into Kodak X-ray software
  • Mixed, and shaped porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for 9-13 procedures daily.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.

Education

Bachelor of Science - International Business and Management TAMPA, FL

The University Of Tampa
Tampa, FL
08.2012 - 08.2016

June 3rd - 28th - Spanish Immersion Course

Peruwayna Escuela De Español
LIMA, Peru
01.2013 - 01.2013

No Degree - Computer Software Engineering

Free Code Camp
Online
01.2015 - 12.2016

High School Diploma -

Syosset Senior High School
Syosset, NY
2008.09 - 2012.06

Skills

Business process improvement

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Software

Final Cut Pro X

Photoshop

QuickBooks

Batchbook CRM

Hootsuite

Google G-Suite/Workplace

Virtualbox

ProCreate

Quickbooks

WhenIWork

Tinkercad

Certification

Certified Personal Trainer, NASM - May 2019 - Current

Timeline

Personal Trainer / Group Instructor

HARBOUR ISLAND ATHLETIC CLUB & SPA
07.2019 - 11.2020

Warehouse Operations Supervisor

NVGTN
2019.06 - Current

Operations Manager

Dolce Delights
08.2017 - 02.2018

Assistant Operations Manager

SaltBlock Hospitality Group
01.2016 - 02.2020

Membership Counselor

LA Fitness
01.2016 - 06.2017

Marketing and Entreprenurial Intern

Tampa Bay WaVE
02.2015 - 05.2016

Marketing Specialist and Outreach Coordinator

Bricks 4 Kidz
02.2015 - 05.2016

No Degree - Computer Software Engineering

Free Code Camp
01.2015 - 12.2016

June 3rd - 28th - Spanish Immersion Course

Peruwayna Escuela De Español
01.2013 - 01.2013

Bachelor of Science - International Business and Management TAMPA, FL

The University Of Tampa
08.2012 - 08.2016

Dental Technician

DANIEL S. CHANG, D.D.S.
04.2009 - 01.2016

High School Diploma -

Syosset Senior High School
2008.09 - 2012.06

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Matthew ChangBusiness Operations & Marketing Professional