Salesforce
Matthew Chang
Malvern,PA
Summary
Innovation-driven product leader with a strong focus in delivering high impact cloud solutions in complex markets. Highly specialized in launching advanced Artificial Intelligence (AI) solutions within highly regulated industries and markets that are prime for AI disruption. Strong background in customer-centric product development proactive customer connections, a strong technical acumen to enable cross-functional teams to succeed.
Overview
10
10
years of professional experience
Work History
Senior Product Manager
Clarivate
11.2023 - Current
- Responsible for pioneering a new material-science focused innovation intelligence solution, focused on the R&D professional and product innovation.
- Led the development of new AI/ML technologies, including LLM chat interfaces, advanced entity recognition, and search algorithms/models to empower R&D research.
- Managed all cross-functional elements of product, from product ideation to go-to-market.
- Led customer engagement program, soliciting customers and creating regular feedback sessions to validate product initiatives.
Senior Product Manager
Babylon Health
07.2023 - 11.2023
- Responsible for Babylon's AI-powered cloud platform, creating innovative healthcare solution for clinicians and other healthcare providers
- Identified and prioritized top use cases for both internal clinicians and future B2B cloud platform customers, including risk stratification models for more effective population activation and generative AI co-pilot apps to augment clinician workflows
- Managed roadmap for all Artificial Intelligence / Machine Learning solutions, including predictive modeling, LLM, and knowledge graph technologies.
Senior Product Manager
Sparta Systems - A Honeywell Company
03.2018 - 07.2023
- Drove Sparta System's analytics and artificial intelligence strategy as its single-threaded owner
- Launched the industry's first AI-powered solutions in life science quality management, maintaining Sparta's place as a market leader and innovator
- Responsible for creating business discipline to sell, message, support, and implement AI solutions within immature and skeptical markets
- Primarily focused on NLP-based use cases within AWS, specifically multi-label classification, clustering, and entity recognition
- Launched QualityWise.ai, the industry's first Artificial Intelligence platform in Quality Management
- Independently led from design to launch in 15 months
- Launched multiple product AI-powered apps focused around NLP use cases, leveraging technologies such as AWS Sagemaker, TD-IDF clustering, and entity recognition
- Additional product focus on IoT manufacturing integration use cases and use of generative AI for data summarization
- Drove productivity improvements for AI customers
- Including 30%+ improvement in triaging post-market complaints and 90%+ speed improvement in historical data analysis using combinations of text classification and term-frequency clustering
- Closely partnered with customer champions to de-risk AI and emphasis the value of Sparta's AI solutions as part of an AI advance program
- Worked cross functionality to create more effective pricing, services, and co-development programs to address a new and skeptical market
- Led development of the underlying platform with two development teams, and led the go-to-market strategy including direct pitches to 50+ enterprise customers
- Drove strategic conversions of legacy customers onto the modern cloud platform, enabling sales and services organizations to present a streamlined value to customers
- Established a foundation of AI/ML expertise within the R&D, sales, and professional services organization.
Analytics Subject Matter Expert
Sparta Systems - A Honeywell Company
06.2014 - 03.2018
- Developed analytics solutions for top enterprise pharmaceutical/medical device companies (ex: Pfizer, Johnson & Johnson, and Abbott)
- Mentored professional services in fostering advanced analytics skillsets
- Enhanced solutions and developed internal best practices through cross-collaboration between professional services and product management organizations.
Education
Bachelor of Engineering -
Stevens Institute of Technology
Hoboken, NJ06.2014
Graduate Certificate Logistics and Supply Chain Analysis -
Stevens Institute of Technology
Hoboken, NJ06.2014
Skills
- Artificial Intelligence
- Agile Process Data Analysis
- Cloud Technologies
- Strategic Thinking
- Expert Verbal and Presentation Skills
- Critical Thinking
- Team Building
- Business Case Development
- Strategic Planning
- Cross-Functional Collaboration
- Product Roadmaps
- Product Lifecycle Management
- Product Marketing
Accomplishments
- First to Market - Launched an advanced Artificial Intelligence (AI) solution into highly regulated quality management industry, catering to pharmaceutical, medical device, and consumer industries.
- Created a comprehensive AI solution platform (QualityWise.ai), encompassing multiple AI solutions that could be leveraged across the entire organization product portfolio.
Software
SAP
Jira
Confluence
AWS (Amazon Web Services)
Sagemaker
Kubernetes
SQL
Oracle
Power BI
Tableau
Timeline
Senior Product Manager
Clarivate
11.2023 - Current
Senior Product Manager
Babylon Health
07.2023 - 11.2023
Senior Product Manager
Sparta Systems - A Honeywell Company
03.2018 - 07.2023
Analytics Subject Matter Expert
Sparta Systems - A Honeywell Company
06.2014 - 03.2018
Bachelor of Engineering -
Stevens Institute of Technology
Graduate Certificate Logistics and Supply Chain Analysis -
Stevens Institute of Technology
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