Matthew Chapman
Brooklyn,MI
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over fourteen-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
Two-Channel Manager
Paragon Sight & Sound
10.2009 - Current
- Cultivated and developed strategic partnerships to build assigned territory.
- Drove and delivered sales leads to convert into new business.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Adopted and optimized tool usage among marketing teams to deliver business results.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales
Overture Audio
08.2007 - 09.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Psychology
Jackson Community College
Jackson, MI12.2008
Skills
- Customer Needs Assessments
- Salesforce Integration
- Social Media Platforms
- Complex Problem-Solving
- Retail Knowledge
- Customer Interaction
- Reading Comprehension
- Event Staffing
- Promotional Events
- Strategic Networking
- Consultative Selling Techniques
- New Product Introductions
Timeline
Two-Channel Manager
Paragon Sight & Sound
10.2009 - Current
Sales
Overture Audio
08.2007 - 09.2009
Associate of Arts - Psychology
Jackson Community College
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